Patient Care & Services Specialist

AdaptHealth; Murray (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

AdaptHealth is hiring a Patient Service Representative to provide exceptional customer service by answering calls and emails, ensuring patient needs are met with care and efficiency. You will verify insurance and assist with order status while documenting information per SOPs.

As you advance through Level 2 and Level 3, you will handle more complex calls for oxygen services and DME, process payments, and mentor teammates. Strong communication and problem-solving are essential for success.

Qualifications

• Excellent customer service and communication skills.
• Experience handling calls, emails, and inquiries efficiently.
• Knowledge of HIPAA privacy and patient confidentiality.

Responsibilities

• Answer calls and emails promptly to meet performance goals.
• Verify insurance carriers and assist with order status and pricing inquiries.
• Document call information according to SOPs and maintain product knowledge.
• Resolve patient issues with a problem‑solving approach and escalate when needed.
• Mentor Level 1 teammates as escalations arise and contribute to process improvements.
• Handle advanced calls for oxygen services, DME, and insurance verification.

Skills

Customer service

Phone handling

HIPAA compliance

Communication

Problem solving

Tools

CRM software

Job description

AdaptHealth is hiring a Patient Service Representative to provide exceptional customer service by answering calls and emails, ensuring patient needs are met with care and efficiency. You will verify insurance and assist with order status while documenting information per SOPs.

As you advance through Level 2 and Level 3, you will handle more complex calls for oxygen services and DME, process payments, and mentor teammates. Strong communication and problem-solving are essential for success.