Patient Care Services -North Float Brunswick, Freeport, Lewiston

Maine Optometry, P.A.; Brunswick (ME); On-site; USD 17,000 - 21,000; Full time

Job summary

Maine Optometry, P.A. is expanding and seeks a friendly, detail-oriented team member to join our front desk. You will provide warm patient service, schedule appointments, handle inquiries, and support billing as needed.

No prior healthcare experience is required; we provide comprehensive training. The ideal candidate is reliable, a strong communicator, and able to learn new software quickly in a fast-paced office environment.

Qualifications

• Friendly and attentive to patients and colleagues.
• Strong communication and listening abilities.
• Ability to handle multiple tasks in a busy reception area.

Responsibilities

• Answer phones, screen and direct calls.
• Greet visitors and manage visitor access.
• Provide information to patients and vendors about policies.
• Input and retrieve data in the computer system.
• Schedule patient appointments and assist with billing when needed.

Skills

Customer service

Communication

Team player

Detail-oriented

Data entry

Education

High school diploma or equivalent

Tools

Basic computer skills

Learn new software

Job description

Maine Optometry continues to grow!

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.

LOCATION:

Brunswick, Freeport, Lewiston

Office Hours

• Monday: 8am - 6pm
• Tuesday: 8am - 5pm
• Wednesday: 8am - 5pm
• Thursday: 8am - 5pm
• Friday: 8am -4:30 pm
• Saturday: 8am - 12 pm (one per month)

Job Responsibilities

To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.

Job Duties

• Answer telephone, screen, and direct calls
• Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
• Handle inquiries from patients and vendors.
• Receive and sort mail and other deliverables.
• Maintain and organize the reception/waiting area.
• Operate a variety of office equipment including, but not limited to: copiers, phones, computers
• Input and retrieve data within the computer system.
• Provide excellent customer service in scheduling patient appointments.
• Control and request as appropriate inventory relevant to the reception area.
• Complete the end of day tasks and other outstanding paperwork to close out the day services.
• Properly bill and submit services to insurance companies while keeping the patient accurately informed.

Other Functions

• Receive and organize office materials and supplies.
• Receive, sort, and distribute incoming and outgoing correspondence.
• Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned

Qualifications

• High school graduate or equivalent
• Previous medical office experience is not needed but preferred
• Strong customer service skills: communicator, listener & team player
• Basic math skills
• Familiarity with computers and ability to learn new software
• Embraces change
• Previous customer service experience