Patient Care & Scheduling Specialist

aoncology; Stafford (VA); On-site; USD 21,000 - 37,000; Full time

Job summary

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to provide top-notch front-end support, including patient intake, scheduling, and accurate EMR documentation. You will greet patients, collect payments, and ensure a smooth, HIPAA-compliant check-in experience.

The role covers scheduling, coordination with physicians, and cross-location coverage to maintain high-quality customer service across the clinic network.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: Minimum of one year in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.
• Skills: Strong interpersonal and communication skills with diverse populations.
• Critical thinking, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, multi-site environment.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Accurately check in patients and document in the EMR.
• Verify, update, and maintain patient demographics; collect and post payments.
• Schedule and manage patient appointments and coordinate physician requests.
• Maintain physician schedules and resolve conflicts.
• Process medical records requests in compliance with HIPAA.
• Balance cash drawers and daily reconciliations.
• Provide coverage across locations as needed.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Organizational skills

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Billing systems

Job description

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to provide top-notch front-end support, including patient intake, scheduling, and accurate EMR documentation. You will greet patients, collect payments, and ensure a smooth, HIPAA-compliant check-in experience.

The role covers scheduling, coordination with physicians, and cross-location coverage to maintain high-quality customer service across the clinic network.