Patient Care & Scheduling Call Center Specialist

Northwell; Melville (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Northwell Health is seeking a patient services representative to manage calls in the enterprise-wide centralized call center in Melville, NY. The role includes scheduling, messaging physicians, and guiding patients through navigation to support health system goals.

Responsibilities include handling inbound/outbound calls, verifying insurance, and ensuring patient satisfaction while maintaining confidentiality under HIPAA guidelines.

Qualifications

• High School Education or equivalent required.
• 1-3 years of customer service experience.

Responsibilities

• Interact with patients and caregivers by phone to provide best-in-class experience.
• Respond to scheduling requests and messages to physicians as needed.
• Follow escalation process for urgent clinical issues.
• Schedule patient appointments accurately in a complex care setting.
• Verify insurance eligibility and registration details.
• Provide first-call resolution and advocate for patients.

Skills

Customer service

Phone support

Education

High School or equivalent

Job description

Northwell Health is seeking a patient services representative to manage calls in the enterprise-wide centralized call center in Melville, NY. The role includes scheduling, messaging physicians, and guiding patients through navigation to support health system goals.

Responsibilities include handling inbound/outbound calls, verifying insurance, and ensuring patient satisfaction while maintaining confidentiality under HIPAA guidelines.