Patient Care Representative/Technologist Aide

Shields Health Solutions; Southbridge (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide to support patient flow and provide exceptional service. The role involves front-desk duties, check-in assistance, handling payments, and coordinating with technologists and radiologists to ensure smooth operations.

The position requires high school diploma and CPR certification, plus strong communication and data-entry skills. Training will cover HIPAA compliance and privacy policies; a team-oriented environment is

Qualifications

• Excellent communication skills and computer proficiency required.
• CPR certification required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.

Responsibilities

• Greet patients, collect copays/deductibles/coinsurance and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are required.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists and radiologists to ensure patient flow.
• Process inbound/outbound mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality of all groups and information.
• Enter information into systems accurately.
• Respond to scheduling emergencies appropriately.
• Support Customer Care with machine utilization using templates and waitlists.
• Respond to patient and doctor concerns professionally and accurately.
• Keep management informed of potential impacts on the company or departments.
• Stay updated on policy changes affecting daily work.

Skills

Communication

CPR certified

Computer skills

Attention to detail

Multitasking

Follow instructions

Education

High School Diploma

Job description

Job Summary:

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by
Providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description:

What you will do

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process
• Assists in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required

Required Qualifications

What you need:

• High School Diploma required
• Must be CPR certified
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications:

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description:

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.