Patient Care Representative/Surgery

Shields Health Solutions; Medford (MA); Sur place; USD 29 000 - 47 000; Plein temps

Résumé du poste

Shields Health is seeking a Patient Care Representative for a per diem role at our Surgery Center. The position focuses on patient registration, accuracy of demographics and insurance data, and delivering excellent customer service in a fast-paced environment.

Work hours are Monday through Friday during daytime shifts. Candidates should have at least one year of healthcare experience and be proficient with Microsoft Office tools.

Qualifications

• College degree preferred.
• Minimum of one year healthcare experience.
• Proficient in Microsoft Office (Excel & Word).

Responsabilités

• Greets all patients and visitors in a warm and friendly manner.
• Accurately assigns patients and verifies insurance and demographics.
• Processes co-payments, cash service, and other payments.
• Maintains assigned cash box and reconciles payments daily.
• Receives and triages patient phone calls to appropriate parties.
• Provides outstanding internal and external customer service both in person and on the phone.

Connaissances

Customer service

Communication

Teamwork

Formation

College degree preferred

Outils

Microsoft Office

Excel

Word

Description du poste

Job Summary:

Job Overview:
The Patient Care Representative is responsible for performing a variety of duties for the registration of all patients at the Surgery Center, while ensuring excellent customer service and satisfaction. He/she will perform other related duties as needed to maintain department cost containment, efficiency, as well as quality performance. Other duties as assigned.

Job Description:

This is a per diem opening; we are looking for candidates with Monday-Friday daytime availability.

Responsibilities and Duties:

• Actively works to promote and maintain an organizational culture that enhances our standing as the best place to work and receive care.
• Active engagement in staff meetings, department meetings, in-services, educational requirements, etc.
• Demonstrates knowledge of The Surgery Center’s current policies and procedures.
• Greets all patients and visitors in a warm and friendly manner.
• Accurately arrives patients; verifies and updates appropriate insurance, demographic, and other patient related information as necessary.
• Obtains updates signatures for HIPAA Notice of Privacy.
• Processes co-payments, cash service, and other payments according to facility policy and procedure.
• Maintains assigned cash box and reconciles payments daily.
• Receives and triages patient phone calls to appropriate parties.
• Provides outstanding internal and external customer service both in person and on the phone.
• Maintains working knowledge of all office equipment and computer applications.
• Contributes to meeting the fluctuating staffing needs of the department as evidenced by flexibility in own assignment and work schedule.
• Demonstrates initiative and collaborates professionally with caregivers throughout all departments.
• Promotes teamwork by assisting with the precepting of new caregivers.
• Identifies areas of conflict, intervenes effectively, or seeks assistance in conflict resolution.

Education Qualifications:

• College degree preferred.

Experience Qualifications:

• Minimum of one (1) year work experience in healthcare field is required.
• Proficient in Microsoft Office, including Excel and Word.
• Medical Terminology background preferred.

Physical abilities:

• Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.
• Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher)
• Lift and carry 40-50 lbs. Push/pull +/- 150-200 lbs. (Patients on bed, stretcher) Lateral transfer 150-200 lbs. (ie.Patient)
• Lift over 50 lbs. Carry 80 lbs. a distance of 30 feet. Push/pull > 200 lbs. (ie. Patients on bed, stretcher)

Additional Job Description:

Pay range for this position is $21-$34/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.