Patient Care Representative - Michigan Spine and Brain Surgeon

Henry Ford Health; Southfield (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health is seeking a Patient Care Representative in Southfield, MI, within the Spine & Brain Surgeons department at Providence Medical Building. The role involves front-desk duties, patient check-in/out, and clerical support in a medical setting.

Responsibilities include verifying demographics, processing insurance precertifications, scheduling appointments, and handling charges and deposits. A high school equivalency or 1 year of related experience is required.

Qualifications

• Customer service experience in a medical setting.
• Strong clerical and data entry skills.
• Ability to verify demographics and insurance information.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.

Skills

Customer service

Administrative support

Documentation

Education

High School diploma equivalency

1 year of relevant experience

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Patient Care Representative

Department

Spine & Brain Surgeons

Providence Medical Building

22250 Providence Drive

Southfield MI 48075-4825

Work Schedule

Full-Time (40 Hours Per Week)

Monday - Friday, 8:00 AM - 5:00 PM.

General Summary

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.

Provides general office and clerical support to assigned area.

Qualifications

Education:

• High School diploma equivalency
• OR 1 year of applicable cumulative job specific experience required.

Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.