Patient Care Representative Michigan Spine and Brain Surgeon

Henry Ford Health; Southfield (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Henry Ford Health in Southfield, MI is seeking a Patient Care Representative to join the Spine & Brain Surgeons team. In this role, you will provide administrative and clerical support to patients and customers in a medical setting, helping to ensure a smooth patient experience from arrival to departure.

You will greet patients, check them in and out, verify demographic and insurance information, obtain authorizations, schedule appointments, enter charges, collect co-pays, and reconcile daily

Qualifications

• High School diploma or equivalent or 1 year of related experience.
• Ability to verify insurance precertifications and obtain authorizations.
• Strong data entry and appointment scheduling skills.

Responsibilities

• Greets patients and visitors, checks patients in and out, and verifies demographic information.
• Obtains and verifies insurance authorizations and precertifications; schedules and confirms appointments.
• Enters, reviews and submits charges; collects co-pays and reconciles daily reports and deposits.

Skills

Customer service

Data entry

Scheduling

Education

High School diploma equivalency

1 year of job-specific experience

Job description

Job Description

Patient Care Representative

Department

Spine & Brain Surgeons

Providence Medical Building

22250 Providence Drive

Southfield MI 48075-4825

Work Schedule

Full-Time (40 Hours Per Week)

Monday - Friday, 8:00 AM - 5:00 PM.

GENERAL SUMMARY:

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities:

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.

Provides general office and clerical support to assigned area.

Qualifications:

Qualifications

Education

• High School diploma equivalency
• OR 1 year of applicable cumulative job specific experience required.

Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.