Patient Care Representative FT

Key-whitman Eye Center; Dallas (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Key Whitman Eye Center in Dallas, TX is hiring a Patient Care Assistant to support the clinical team and enhance the patient experience during visits. You will assist with patient flow, basic care needs, administrative tasks, and communication across the care team in a fast-paced surgical setting.

The role emphasizes compassionate patient service, adherence to privacy and safety standards, and teamwork with nurses and physicians.

Qualifications

• Provide compassionate, patient-centered support in a fast-paced surgical setting.
• Communicate clearly with patients and the care team to coordinate care.
• Display professionalism, empathy, and attention to patient privacy and safety.
• Demonstrate strong time management and organization in a busy clinic.
• Collaborate with nurses, physicians, and staff to maintain flow and care.
• Adhere to healthcare regulations and documentation requirements.
• Be dependable, flexible, and responsive to changing patient needs.

Responsabilités

• Greet patients and assist them throughout their visit with courteous, attentive service.
• Support patient flow by directing and escorting patients to appropriate areas.
• Assist with completing questionnaires, forms, and documentation.
• Respond promptly to patient needs and relay questions to the clinical team.
• Maintain patient comfort, privacy, dignity, and safety during visits.
• Provide general support to nurses and physicians as directed.
• Prepare patient care areas; ensure supplies and equipment are ready.
• Keep the patient care environment clean, safe, and compliant.
• Communicate pertinent patient information to the care team for continuity of care.
• Review daily schedules to support efficient patient flow and appointment confirmations.
• Assist with check-in/out and insurance documentation; collect co-pays when needed.
• Update patient records and assist with follow-up and documentation tasks.

Connaissances

Patient-focused care

Strong communication

Interpersonal skills

Time management

Adaptability

Team collaboration

Attention to detail

Description du poste

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Now Hiring: Key Whitman Eye Center - Dallas, TX

Position Summary

The Patient Care Assistant supports the clinical team in providing a safe, comfortable, and positive experience for patients throughout their visit. This role assists with patient flow, basic patient care needs, administrative support, and communication between patients and the care team in a fast-paced surgical environment.

Essential Duties and Responsibilities

Patient Care & Support

• Greet patients and assist them throughout their visit while providing professional, compassionate, and attentive service.
• Support patient flow by helping direct and escort patients to appropriate areas as needed.
• Assist patients with completing required questionnaires, forms, and other documentation.
• Respond promptly to patient needs and communicate questions or concerns to the appropriate clinical team member.
• Help maintain patient comfort, privacy, dignity, and safety throughout the patient experience.

Clinical & Team Support

• Provide general support to nurses, physicians, and other members of the care team as directed.
• Help prepare patient care areas and ensure supplies and equipment are organized and readily available.
• Maintain a clean, orderly, safe, and compliant patient care environment.
• Communicate pertinent patient information to appropriate team members to support continuity of care.

Patient Flow & Scheduling

• Review and manage daily physician and team schedules to help support efficient patient flow.
• Assist with walk-in patients, scheduling questions, and appointment confirmations.
• Communicate information by phone or computer and appropriately route patient questions and concerns.
• Review and update patient information and assist with maintaining accurate patient records.
• Cross-check next-day patient charts and identify missing information for appropriate follow-up.
• Complete required forms, reports, and operational documentation accurately and timely.

Administrative Support

• Assist with check-in and check-out processes as needed.
• Verify patient information and provide assistance with insurance-related documentation.
• Collect co-pays, non-covered service fees, and outstanding balances when assigned.
• Perform additional patient care and operational duties as assigned.
• Compassionate and patient-focused approach to care.
• Strong communication and interpersonal skills.
• Ability to provide professional, courteous, and attentive service to patients and families.
• Strong organizational and time-management skills.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
• Ability to work collaboratively with physicians, nurses, and other healthcare professionals.
• Understanding of patient privacy, safety, and healthcare regulations.
• Dependable, flexible, and able to respond appropriately to changing patient and clinical needs.

Impact of the Role

By supporting patient needs, maintaining efficient patient flow, assisting the clinical care team, and providing a welcoming and compassionate environment, the Patient Care Assistant plays an important role in delivering a positive patient experience and supporting high-quality care.

Our organization is an Equal Opportunity Employer