Patient Care Representative

Winchester Hospital - Shields MRI, LLC; Winchester (VA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health Care Group in Winchester, VA is seeking a part-time Patient Care Representative to provide exceptional customer service while handling payments and scheduling. The role runs Monday-Friday from 5pm to 11pm and requires strong communication and computer skills.

You'll assist with patient check-in, verify information, coordinate with radiology staff for smooth flow, and uphold HIPAA and privacy policies. The position includes benefits and on-going training within Shields Health Care.

Qualifications

• Requires a High School Diploma or equivalent.
• Excellent communication and computer skills required.
• Attention to detail and accurate typing essential.
• Ability to multi-task and follow directions with minimal supervision.
• Preferred: medical office or healthcare administration courses.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance.
• Explain consent forms and assist with iPad check-in.
• Identify language service needs and coordinate accordingly.
• Maintain HIPAA guidelines and patient privacy.
• Support patient flow with technologists and radiologists.
• Process mail, set up next day’s appointments, and enter data.
• Respond to scheduling emergencies and maintain cash accuracy.
• Assist with onboarding and training of new staff.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Follow instructions

Education

High School Diploma

Job description

Job Summary:

The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. This is a part-time position - Monday-Friday 5pm-11pm.

Job Description:

What you will do Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed Assist patients with Ipad check in process, ability to trouble shoot and provide feedback Ability to recognize and utilize when language services are needed Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy. Work in collaboration with technologists/radiologists to ensure proper patient flow. Process outgoing and incoming US and inter-office mail and UPS deliveries. Prepare set up for next day’s appointment schedule and communicate any potential issues Provide and respect confidentiality of all customer groups. Verify and enter necessary information into our systems. Respond appropriately to scheduling emergency patient situations. Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4 Answer patient and doctor concerns with accuracy, efficiency and in a professional manner. Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group. Remain current on any changes in policies or procedures that modify daily work functions. Maintain co pay/petty cash accuracy and make daily bank deposits Assist with on-boarding and training of new employees Performs other related duties as required Work to maintain survey return rates in conjunction with company guidelines and goals Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

What you need: High School Diploma required Excellent communication skills and computer proficiency required Attention to detail and typing accuracy required Ability to follow instructions with minimal supervision Proven ability to multi task and exceed customer expectations is required Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

Medical office or healthcare administration courses preferred Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or situationally warranted. Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don’t just deliver high-quality diagnostic imaging – we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support – which we practice internally as well as with our patients.