Patient Care Assistant

Shields Imaging Management at Emerson Hospital, LLC; Westford (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a friendly front desk associate in Massachusetts to greet patients, collect copays, explain forms, and assist with check-in using iPads. You will collaborate with technologists and radiologists to ensure smooth patient flow and accurate data entry while upholding HIPAA/privacy standards.

The role requires excellent communication, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma required.
• Medical office or healthcare administration courses preferred.
• CPR certification required.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with IPad check-in and troubleshoot issues.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing/incoming mail and daily deliveries.
• Prepare setup for next day’s appointment schedule and communicate issues.
• Respond to scheduling emergencies and patient concerns.
• Maintain confidentiality and complete data entry into systems.

Skills

Excellent communication skills

Computer proficiency

Attention to detail

Typing accuracy

Ability to multi task

HIPAA compliance

Customer service

Education

High School Diploma

Medical office/healthcare admin courses

Job description

Job Summary

Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 30 + years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought after provider - not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth. Saturdays & Sundays 6:30am-7pm

Primary Responsibilities

Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed. Assist patients with IPad check in process, ability to trouble shoot and provide feedback. Ability to recognize and utilize when language services are needed Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy Work in collaboration with technologists/radiologists to ensure proper patient flow. Process outgoing and incoming US and inter-office mail and UPS deliveries. Prepare set up for next day’s appointment schedule and communicate any potential issues Provide and respect confidentiality of all customer groups. Verify and enter necessary information into our systems. Respond appropriately to scheduling emergency patient situations. Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list) Answer patient and doctor concerns with accuracy, efficiency and in a professional manner. Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group. Remain current on any changes in policies or procedures that modify daily work functions. Assists In patient interview process Assists in preparing patient scan room Maintain co pay/petty cash accuracy and make daily bank deposits Performs other related duties as required

Educational Requirements

• High School Diploma required
• Medical office or healthcare administration courses preferred
• Must be CPR certified

Experience Requirements

• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Knowledge of anatomy, medical terminology and insurance requirements is preferred
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required

Physical Requirements

Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Internal/External Interactions

This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.

Additional Job Description

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.

Equal Opportunity and Compensation

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants must be able to perform the essential functions of the position, with or without reasonable accommodation.

The pay range for this role is $17-$29/hour

Shields Health is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don’t just deliver high-quality diagnostic imaging - we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support - which we practice internally as well as with our patients.