Patient Care Representative/Technologist Aide

Shields Imaging with Central Maine Health, LLC; United States; On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a Per Diem Patient Care Representative/Tech Aide at Central Maine Medical Center in Lewiston, ME. You will provide exceptional customer service, greet patients, collect copays, explain forms, and support patient flow with accuracy and professionalism.

The role emphasizes HIPAA compliance, teamwork with technologists and radiologists, and reliable data entry. It also involves handling mail, preparing for next day appointments, and addressing patient or doctor

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication and computer skills.
• Attention to detail and fast typing.
• Ability to follow instructions with minimal supervision.

Responsibilities

• Greet patients and collect copay/deductible payments.
• Explain consent forms and assist with iPad check-in.
• Troubleshoot system issues and provide feedback.
• Maintain HIPAA and Patient Privacy compliance.
• Collaborate with technologists and radiologists to ensure smooth patient flow.
• Process outgoing and incoming mail and scheduling communications.

Skills

Excellent communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

CPR certified

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. This is a per diem position based out of Central Maine Medical Center in Lewiston, ME.

Job Description

Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed. Assist patients with Ipad check in process, ability to trouble shoot and provide feedback Ability to recognize and utilize when language services are needed Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy. Work in collaboration with technologists/radiologists to ensure proper patient flow. Process outgoing and incoming US and inter-office mail and UPS deliveries. Prepare set up for next day’s appointment schedule and communicate any potential issues Provide and respect confidentiality of all customer groups. Verify and enter necessary information into our systems. Respond appropriately to scheduling emergency patient situations. Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list) Answer patient and doctor concerns with accuracy, efficiency and in a professional manner. Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group. Remain current on any changes in policies or procedures that modify daily work functions. Assists In patient interview process Assists in preparing patient scan room Maintain co pay/petty cash accuracy and make daily bank deposits Performs other related duties as required

Required Qualifications

High School Diploma required Must be CPR certified Excellent communication skills and computer proficiency required Attention to detail and typing accuracy required Ability to follow instructions with minimal supervision Proven ability to multi task and exceed customer expectations is required Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

Medical office or healthcare administration courses preferred Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Company Culture

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don’t just deliver high-quality diagnostic imaging - we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support - which we practice internally as well as with our patients.