Patient Care Representative

42 North Dental; Nashua (NH); On-site; USD 30,000 - 45,000; Full time

Job summary

42 NORTH DENTAL in Nashua, New Hampshire, is seeking a Full-Time Patient Care Representative to join their dedicated team. This role focuses on delivering exceptional patient service while providing essential administrative support to patients and dentists.

The successful candidate will be responsible for scheduling appointments, maintaining patient records, and confirming insurance benefits. Strong customer service skills and a positive attitude are essential for ensuring a high level of patient satisfaction.

Qualifications

• Excellent customer service skills are a must.
• Ability to communicate clearly via phone.
• Energetic personality and positive attitude.

Responsibilities

• Interact with patients in a professional manner.
• Schedule and confirm patient appointments.
• Educate patients on treatment plans and financial responsibilities.
• Maintain patient records and ensure compliance with HIPAA.

Skills

Customer service skills

Clear speaking and telephone voice

Positive attitude

Ability to multitask

Job description

Overview

This is Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask