Patient Care Representative

VSI | Spine Solutions; Great Falls Crossing (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

VSI | Spine Solutions is seeking an Entry-level Patient Care Representative to manage patient experiences, welcoming new patients and assisting throughout their relationships with the practice. The ideal candidate will be detail-oriented, a team player with strong communication skills, and capable of thriving in a fast-paced environment. This full-time role offers competitive pay, comprehensive benefits including a 401k plan and three weeks of paid time off.

Benefits

Competitive pay

Comprehensive benefits

401k plan with company match

Three weeks paid time off

Qualifications

• Detail-oriented with strong communication and customer service skills.
• Experience in reception or admin role preferred.
• Ability to work effectively in a dynamic environment.

Responsibilities

• Manage patient experiences, greeting and checking in patients.
• Handle a high volume of phone calls.
• Schedule and confirm patient appointments and collect payments.

Skills

Customer service excellence

Problem solving

Communication skills

Teamwork

Organizational skills

Education

Bachelor's Degree or relevant experience

Tools

Microsoft Office

Google platforms

EMR software

Job description

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Virginia Spine Institute (VSI), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Front Desk/Patient Care Representative to join our team at VSI Physical Therapy. This role is responsible for managing the patient experience and ensuring that VSI PT’s standards of excellence are carried over into every patient interaction; both in-person and over the phone.

Serving as a first point of contact, the Patient Care Representative plays an integral role in establishing and maintaining patient relationships for our concierge practice. In this role you will be required to use creativity to resolve any challenges that may arise throughout the course of the day, while maintaining a can-do attitude.

This is a full-time position offering competitive pay, full benefits, 401k plan with a Company match, and three weeks of paid time off. The ideal candidate will be detail oriented, have a strong propensity to work as part of a comprehensive team, and will be enthusiastic about delivering unparalleled patient care.

Only candidates able to work Monday-Thursday, 9:30am-6:15pm, and Friday, 8:00am-4:00pm will be considered for this position.

Essential Job Responsibilities

Responsible for making exceptional first impression to new patients and providing a warm welcome to returning patients in person or on the telephone.

Greet patients, execute check-in/check-out procedures, and explain patient process and paperwork throughout relationship with patient.

Schedule patient appointments and confirm appointments over the phone with patients.

Maintain security by following established procedures; monitor visitors and schedule.

Responsible for collecting patient payments.

Ability to handle a high volume of phone calls with customer service excellence.

Generate and maintain clear, concise and accurate electronic records and files.

Ensure cleanliness and safety of the environment.

Ability to work proficiently at any front desk position as needed.

Other duties as assigned.

Skills/Qualifications/Behaviors

Bachelor's Degree and/or relevant experience in a reception or admin role

Strong knowledge of Microsoft Office and Google platforms

Ability to work Monday-Thursday, 9:30am-6:15pm, and Friday, 8:00am-4:00pm required

EMR experience is a bonus

Organized multi-tasker; process-focused and internally motivated

Conscientious, supportive, stable, patient, thorough and precise; pays attention to details

Able to utilize creative problem solving when confronted with difficult situations

Friendly, respectful and cooperative with co-workers; a team player

Operates calmly and efficiently in a highly dynamic environment

Exhibits empathy and compassion toward patients; driven to go well beyond what is ‘expected’

Strong written and verbal communication skills; excellent phone etiquette

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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