Patient Care Representation Job

FYZICAL Therapy & Balance Centers; Aurora (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

$20–$25 per hour

Performance & Productivity Bonuses

Flexible Schedule Options

3 Weeks Paid Time Off

$400 Monthly Stipend for health insurance

Tuition Reimbursement Plan

Job summary

FYZICAL Therapy & Balance Centers in Aurora, CO is seeking a Patient Care Representative to coordinate patient care within a supportive environment. The role requires a strong background in insurance verification and authorizations, with responsibilities including verifying benefits, scheduling therapy sessions, and communicating with patients.

The ideal candidate must have at least 2 years of experience in insurance verification and a commitment to patient-centered service. The position offers flexible scheduling, paid time off, and various bonuses.

Qualifications

• 2+ years of full-time insurance verification and authorization experience.
• Strong knowledge of insurance terminology and billing guidelines.
• Excellent communication and accuracy skills.

Responsibilities

• Verify insurance benefits using payer portals and direct calls.
• Schedule therapy sessions with patients.
• Obtain and track authorizations for therapy services.

Skills

Insurance verification

Communication

Deadline management

Proficiency in Microsoft Excel

Bilingual (Spanish/English)

Tools

EMR system

Microsoft Word

Microsoft Outlook

Job description

Patient Care Representation Job – Aurora, CO 168048

Join a Team That Values Compassion, Excellence, and Growth

At FYZICAL City Center Aurora, we’re more than a physical therapy clinic — we’re a community committed to exceptional care and connection. We’re seeking a Patient Care Representative with a strong background in insurance verification and authorizations to support our mission of helping patients move, live, and feel their best. This role is focused on the coordination of patient care in a physical therapy clinic, not sales.

Minimum Experience – Please Read Before Applying

Only candidates with 1+ years of recent, full-time insurance verification and authorization experience in a physician practice, specialty clinic, hospital, or home health setting will be considered.

Applications without this background will not be reviewed.

Preferred Experience

Bilingual (Spanish/English) speaking candidates will receive $750 signing/retention bonus after six months of employment.

What We Offer

• $20–$25/hour (based on experience)
• Performance & Productivity Bonuses
• Flexible Schedule Options, including potential 3-day weekends
• 3 Weeks Paid Time Off (PTO) + paid holidays (depending upon schedule)
• $400 Monthly Stipend for health insurance
• Tuition Reimbursement Plan
• Future Profit-Sharing Opportunities
• Supportive, family-like team culture that values your ideas and individuality

Ready to Grow with Us?

If you’re passionate about patient care, detail-oriented, and thrive in a collaborative setting, we’d love to meet you. Apply today to join our team at FYZICAL City Center Aurora.

About FYZICAL City Center Aurora

We’re a locally owned, nationally recognized physical therapy and balance center dedicated to changing lives through movement. Our multidisciplinary team provides vestibular, orthopedic, pediatric, lymphedema, occupational therapy, and pelvic health therapy — all within a caring, patient-first environment. You will be treated with respect in an environment that will allow you to thrive.

What You’ll Do

• Verify insurance benefits daily using payer portals and direct calls
• Schedule therapy sessions with patients, based on Plan of Care created by clinicians
• Obtain and track authorizations for therapy services
• Submit and monitor authorization requests for timely approvals
• Provide accurate verification/authorization details to clinic staff
• Follow up on marketing leads and convert inquiries into scheduled evaluations
• Communicate professionally with patients and carriers

What You Bring

• 2+ years of full-time insurance verification and authorization experience in a physician, medical specialty, hospital, or home health setting (required)
• Strong knowledge of insurance plan terminology, billing guidelines, claims processing, and EOBs
• Hands‑on experience with payer portals and high‑volume insurance calls
• Excellent communication, accuracy, and deadline management skills
• Proficiency in Microsoft Excel, Word, Outlook and EMR system
• Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations
• Gather new patient data; keep track of all patient referrals
• Follow‑up on marketing leads, converting 50% to evaluations
• Contact insurance payers to determine patient eligibility of benefits and co‑pays
• Disseminate information to patients; act as a go‑between for patients and physicians
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Work closely with billing company to ensure accurate and timely billing

Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns—FYZICAL teams are achieving amazing results for their patients and careers.