Patient Care & Referrals Coordinator

La Maestra Family Clinic, Inc.; El Cajon (CA); On-site; USD 68,770,000 - 94,558,000; Full time

Job summary

La Maestra Community Health Centers in El Cajon, CA seeks a Patient Care Coordinator to support referrals and patient navigation. The role involves coordinating with clinical staff and linking patients to community resources to ensure comprehensive care.

Responsibilities include documenting referral steps, scheduling appointments, verifying insurance, and maintaining accurate records in EMR and i2i systems. Strong communication and organization are essential.

Qualifications

• High School Diploma or GED required; Medical Assistant Certificate preferred.
• 1-2 years of experience in physician office, health plan or hospital setting preferred.
• Bilingual preferred; familiarity with medical terminology and patient communications.

Responsibilities

• Coordinate referrals with clinical staff and manage reports from physicians and assistants.
• Document each step for every referral from order to completion.
• Check voicemails daily and return patient calls within 24 hours.
• Communicate with patients to schedule appointments and update records.
• Navigate EMR and i2i systems; verify insurance eligibility and authorizations.
• Follow up weekly to close referrals and retrieve specialist reports.

Skills

EMR navigation

Phone handling

Bilingual

Documentation

Education

High School Diploma or GED

Medical Assistant Certificate (preferred)

Tools

EHR systems

i2i system

Job description

La Maestra Community Health Centers in El Cajon, CA seeks a Patient Care Coordinator to support referrals and patient navigation. The role involves coordinating with clinical staff and linking patients to community resources to ensure comprehensive care.

Responsibilities include documenting referral steps, scheduling appointments, verifying insurance, and maintaining accurate records in EMR and i2i systems. Strong communication and organization are essential.