Patient Care & Office Operations Coordinator

SmartRecruiters, Inc.; Upper Marlboro (MD); On-site; USD 39,000 - 52,000; Full time

Job summary

Dare to Care too, a multispecialty practice serving Maryland, Washington DC, and Virginia, seeks an Office Coordinator to manage front-end operations and support the back office. You will be the first point of contact, handling a multi-line phone system and coordinating with hospital departments for records and care continuity.

You will assist with patient intake, insurance verification, and autorizations, while handling payments and deposits.

Qualifications

• High school diploma required; Medical Assistant (MA) certification highly preferred.
• Proficiency in Electronic Medical Records (EMR) systems and multi-line phone hardware.
• Demonstrated experience in venipuncture (Phlebotomy), EKG administration, and vitals.

Responsibilities

• Serve as the primary point of contact, navigating a multi-line phone system with professional etiquette.
• Coordinate directly with hospital departments for patient records, discharges, and continuity of care.
• Perform comprehensive patient intake, insurance verification, and prior authorizations.
• Manage financial transactions, including collecting co-payments and reconciling daily deposits.
• Transition to clinical duties to assist with patient flow, rooming patients of all ages (6+).
• Perform clinical procedures: Phlebotomy, EKGs, and capturing accurate vital signs.
• Maintain clean, sterilized exam rooms and manage clinical supply inventory.
• Provide empathetic, age-appropriate care for clients ranging from children (6+) to adults 101 years old.
• Use critical thinking to prioritize urgent patient needs and resolve scheduling conflicts in stressful, fast-paced situations.

Skills

EMR proficiency

Multi-line phone system

Phlebotomy

EKG

Vital signs

Customer service

Education

High school diploma

Medical Assistant certification

Tools

EMR systems

Multi-line phone system hardware

Job description

Dare to Care too, a multispecialty practice serving Maryland, Washington DC, and Virginia, seeks an Office Coordinator to manage front-end operations and support the back office. You will be the first point of contact, handling a multi-line phone system and coordinating with hospital departments for records and care continuity.

You will assist with patient intake, insurance verification, and autorizations, while handling payments and deposits.