Patient Care Navigator & Unit Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health — located at Duke University Hospital in Durham, NC — is seeking a patient-facing clerical support role. The incumbent will greet patients, manage appointments, and maintain charts within the EMR system while delivering professional customer service throughout shifts.

Responsibilities include coordinating communications, handling telephone inquiries, and ensuring accurate record keeping to support patient care delivery and regulatory compliance.

Qualifications

• Knowledge of HIS procedures and manual procedures when the system is down.
• Completion of regulatory requirements within the probationary period.
• Knowledge and understanding of telephone etiquette.
• Knowledge of general clerical practices and procedures.
• Knowledge of spelling and medical terminology.
• Ability to organize and set priorities.
• Ability to operate computer terminal and office equipment.
• Ability to write legibly.
• Ability to understand and follow oral and written instructions.
• Ability to deal tactfully and courteously with the public.
• Ability to establish and maintain effective relationships with other personnel.

Responsibilities

• Greet patients and visitors and provide general clerical support.
• Answer phones, screen calls, and relay messages.
• Access EMR and schedule appointments.
• Assemble and maintain patient charts from admission through discharge.
• Order supplies and maintain inventory.
• Prepare and upload documents into EMR and generate reports.

Skills

Customer service

Telephone etiquette

Clerical skills

Medical terminology

Data entry

Organizational skills

EMR navigation

Education

High school diploma

Tools

EMR systems

Job description

Duke Health — located at Duke University Hospital in Durham, NC — is seeking a patient-facing clerical support role. The incumbent will greet patients, manage appointments, and maintain charts within the EMR system while delivering professional customer service throughout shifts.

Responsibilities include coordinating communications, handling telephone inquiries, and ensuring accurate record keeping to support patient care delivery and regulatory compliance.