Patient Care Navigator & Member Advocate

Henderson Hospital; Reno (NV); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Competitive compensation & generous PT

Excellent Medical, Dental, Vision and

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Job summary

Prominence Health is seeking a Care Coordinator in Reno, NV hybrid role to engage and educate members, coordinate services, and advocate for better health outcomes. You will work under supervision of clinical staff to support SNP CM program operations and ensure CMS/NCQA compliance.

Responsibilities include post-discharge follow-up, appointment scheduling, and connecting members with community resources, DME, and home health services as needed.

Qualifications

• High School Diploma or GED, required.
• Bachelor’s degree in Community Health, Public Health, preferred or, Certification in Medical Assistant, Nursing Assistant, or relatable field, preferred.
• Minimum 2 years’ experience in health care / medical field customer service or similar public contact work related to communication, problem-solving, and customer satisfaction is required.
• Valid Driver’s license, applicable insurance, reliable home internet if working remote, and reliable transportation required.

Responsibilities

• Engage, support, advocate, and educate members in overall health and wellness.
• Coordinate services, including appointment scheduling, arranging home health and DME services, health education, informal counseling, social support, and advocacy.
• Serve as liaison between Prominence Health and the member; assist with post-discharge follow-up and post-ED follow-up as part of case management.

Skills

Empathetic listener

Computer skills

Diversity awareness

Healthcare delivery knowledge

Medical terminology

Prioritization & multitasking

Problem solving & critical thinking

Medicare/Medicaid experience

Medicare/Medicaid compliance knowledge

Travel flexibility 20-30%

Education

HS/GED

Bachelor’s in Community/Public Health or related

Certification in Medical/Nursing Assistant or related

Job description

Prominence Health is seeking a Care Coordinator in Reno, NV hybrid role to engage and educate members, coordinate services, and advocate for better health outcomes. You will work under supervision of clinical staff to support SNP CM program operations and ensure CMS/NCQA compliance.

Responsibilities include post-discharge follow-up, appointment scheduling, and connecting members with community resources, DME, and home health services as needed.