Patient Care & Navigation Specialist

aah; Illinois; On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance Program

Retirement plan with employer match

Adoption assistance

Job summary

Advocate Health is seeking a Health Navigator/Care Coordinator to support medically vulnerable patients in improving health outcomes within the Community Education department. This full-time role emphasizes patient education, care coordination, and collaboration with care teams in a 40-hour work week in Illinois.

The position requires strong communication, organizational skills, and the ability to guide patients through chronic disease management and social determinants of health screenings.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Basic computer knowledge and ability to use Microsoft Office applications.

Responsibilities

• Engages a population of medically vulnerable or chronically ill patients in their care, assisting them through the process of working towards better health by providing support, encouragement and education.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Completes screenings on patients for social determinants of health needs and refers as appropriate.
• Communicates with patients and caregivers in person, by telephone and via electronic means.
• Utilizes Chronic Disease Management protocols, under the direction of clinical teammates; monitors patient-reported biometrics, medication adherence, reported challenges/barriers and promptly connects the patient with the appropriate resources, and/or notifies the patient's care team for additional follow-up.
• Provides customized, evidence-based patient education in a variety of areas, under the guidance of clinical teammates and based on the patient's readiness to change; includes but not limited to weight management/exercise, tobacco cessation, stress reduction and chronic disease self-management. Uses Motivational Interviewing skills to engage and assist patient/parent/family.
• Assists providers' offices/ medical home staff with member specific missed appointments through outreach and scheduling.
• Advocates and facilitates referrals to gain access to services and resources for patients, including patient assistance programs, community-based services and mental health support.
• Assists with the coordination of care across the care continuum and transitions of care (including home care, outpatient care, ER care, and hospital care) while maintaining strict patient confidentiality.
• Advocates to help those who frequently access inappropriate levels of care.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health is seeking a Health Navigator/Care Coordinator to support medically vulnerable patients in improving health outcomes within the Community Education department. This full-time role emphasizes patient education, care coordination, and collaboration with care teams in a 40-hour work week in Illinois.

The position requires strong communication, organizational skills, and the ability to guide patients through chronic disease management and social determinants of health screenings.