Patient Care Monitor/Greeter

BayMark Health Services, Inc.; Somersworth (NH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Health Care Resource Center is seeking a respectful, alert greeter and patient care monitor to help maintain safety and order in the clinic. The role may also provide backup coverage to receptionist and assist with front-desk operations.

The schedule is Tuesday through Saturday. Candidates should have a high school diploma with 1 year of clinic/office experience; security training is strongly preferred and a satisfactory drug screen and background check are required.

Qualifications

• High school diploma or equivalent with at least 1 year of clinic/office experience.
• Security training or background in law enforcement is strongly preferred.
• Ability to establish positive rapport with patients and maintain a non-judgmental attitude.

Responsibilities

• Protect employees and patients and maintain safety.
• Verify patient I.D. upon entry to the building.
• Create orderly waiting lines and guide patients to receive medications.
• Perform crowd control to ensure timely exit after dosing.
• Report incidents to Operations Director/Clinic Director as needed.
• Coordinate with local authorities in emergencies.

Skills

Customer service

Security awareness

Communication

Team cooperation

Education

High school diploma or equivalent

Law enforcement/security training (preferred)

Job description

Description

Full Time - Patient Care Monitor/Greeter

Work Schedule: Tuesday through Saturday

Health Care Resource Center is looking for a respectful, alert and vigilant greeter/ patient care monitor to maintain overall safety and order of the clinic facility. The greeter/patient care monitor may also provide backup coverage to receptionist.

Essential Duties & Responsibilities:

• Ensuring the protection of all employees and patients


• Ensure that each patient entering the building has an I.D.


• Creates orderly waiting line; have patients stand in single file while they are waiting to receive medication.


• Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person).


• Eliminate loitering, congregating in the parking lot and premises


• Report critical incidents that occur in parking lot or on premises.


• Contact local authorities and cooperate with authorities in an emergency situation, as needed.


• Respond to calls for assistance in preventing interference or disruption of operations (maintains order and control).


• Reports and documents incidents whenever trouble or problems occur to the Operations Director and/or Clinic Director.


• Maintains a safe and secure environment throughout the building, protecting the property from damage and destruction


• Performs security check of facility at regular intervals throughout the day.


• Attends staff meetings, in-service training as directed by supervisor.


• Maintain professional attire at all times, including name badge and paraphernalia that identifies you as a Security Guard.


• Be friendly, courteous and helpful to all disciplines, reception, clinical and medical.


• Provide receptionist coverage as needed


• Perform other related duties as determined by supervisor.

Qualifications:

• High school diploma or equivalent with at least 1 years’ prior experience in an office/clinic setting.


• Training from a law enforcement school or other security training is strongly preferred


• Able to establish a positive rapport with patients and must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person.


• Satisfactory drug screen and background check.

Benefits:

• Competitive salary


• Comprehensive benefits package including medical, dental, vision and 401(K)


• Generous paid time off accrual


• Excellent growth and development opportunities


• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

Health Care Resource Center a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

Health Care Resource Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.