Patient Care Monitor/Greeter

BayMark Health Services, Inc.; Newington (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Paid time off

Growth opportunities

Job summary

Health Care Resource Center in Newington, NH seeks a Full Time Patient Care Monitor/Greeter to welcome patients, help maintain orderly flow, and provide backup receptionist coverage as needed. The role emphasizes safety, IDs verification, and friendly, professional service in a clinical setting.

As a greeter and monitor, you will manage waiting lines, report incidents, support staff, and help ensure a secure environment while delivering compassionate care to patients and visitors.

Qualifications

• High school diploma or equivalent with at least 1 year of prior experience in an office/clinic setting.
• Law enforcement or security training is preferred.
• Satisfactory drug screen and background check.

Responsibilities

• Ensures the protection of all employees and patients.
• Verifies that each patient entering the building has an I.D.
• Creates orderly waiting line and directs patients to stand in single file.
• Performs crowd control to ensure patients leave after dosing unless seeing staff.
• Eliminates loitering and congregating in parking lot/premises.
• Reports critical incidents to the Operations Director/Clinic Director.

Skills

Customer service

Safety awareness

Communication

Non-judgmental attitude

Education

High school diploma or equivalent

Tools

Security training

Job description

Description

Full Time - Patient Care Monitor/Greeter

Work Schedule: Tuesday through Saturday

Health Care Resource Center is looking for a respectful, alert and vigilant greeter/ patient care monitor to maintain overall safety and order of the clinic facility. The greeter/patient care monitor may also provide backup coverage to receptionist.

Essential Duties & Responsibilities:

• Ensuring the protection of all employees and patients


• Ensure that each patient entering the building has an I.D.


• Creates orderly waiting line; have patients stand in single file while they are waiting to receive medication.


• Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person).


• Eliminate loitering, congregating in the parking lot and premises


• Report critical incidents that occur in parking lot or on premises.


• Contact local authorities and cooperate with authorities in an emergency situation, as needed.


• Respond to calls for assistance in preventing interference or disruption of operations (maintains order and control).


• Reports and documents incidents whenever trouble or problems occur to the Operations Director and/or Clinic Director.


• Maintains a safe and secure environment throughout the building, protecting the property from damage and destruction


• Performs security check of facility at regular intervals throughout the day.


• Attends staff meetings, in-service training as directed by supervisor.


• Maintain professional attire at all times, including name badge and paraphernalia that identifies you as a Security Guard.


• Be friendly, courteous and helpful to all disciplines, reception, clinical and medical.


• Provide receptionist coverage as needed


• Perform other related duties as determined by supervisor.

Qualifications:

• High school diploma or equivalent with at least 1 years’ prior experience in an office/clinic setting.


• Training from a law enforcement school or other security training is strongly preferred


• Able to establish a positive rapport with patients and must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person.


• Satisfactory drug screen and background check.

Benefits:

• Competitive salary


• Comprehensive benefits package including medical, dental, vision and 401(K)


• Generous paid time off accrual


• Excellent growth and development opportunities


• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

Health Care Resource Center a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

Health Care Resource Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.