Patient Care Liaison for Primary Care Practice

DMC Primary Care; Derry (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Competitive pay

Health, dental, vision benefits

401k

Job summary

DMC Primary Care in Derry, NH is hiring a full-time Patient Care Liaison to support our healthcare delivery team with high-quality administrative tasks. The role involves multi-tasking in a busy medical office, coordinating appointments, relaying lab results, and assisting with referrals and intake under supervision of a licensed provider.

Ideal candidates have 1 year of medical office experience and knowledge of medical terminology, with a positive, service-oriented attitude and strong

Qualifications

• One year of experience in an administrative or clinical position in a medical office preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Monitor and sort EMR messages to ensure timely completion according to DMC policies.
• Relay results to patients including labs, imaging, and other testing.
• Help patients obtain referrals and refills as clinically indicated.
• Enter imaging and lab orders under direction of a licensed medical provider.
• Coordinate scheduling of appointments at DMC and with specialists/outside facilities.
• Communicate with patients via all platforms per patient preference.
• Document patient communications with professional etiquette and accuracy.
• Maintain proficiency in Allscripts EMR system and clinic workflow.

Skills

Administrative experience

Medical terminology

Allscripts EMR familiarity

Education

High school diploma or equivalent

Tools

EMR software

Job description

Are you looking to start or advance your career in healthcare? Are you a compassionate, motivated person who loves to help people? Join us at DMC Primary Care as a Patient Care Liaison!

As a Patient Care Liaison (PCL), you will be an important member of the health care delivery team, focusing on delivering high-quality administrative tasks in close collaboration with our clinical care teams. Experience in a medical office is preferred, but a positive, can-do attitude, a willingness to learn, and a genuine desire to help patients is even more important to us. The successful candidate must be able to multi-task under pressure and always deliver patient service with the highest level of professionalism.

This full-time position is in our main Derry clinic, Monday - Friday from 8:00 am to 5:00 pm.

Following are some of the duties of a PCL (this is not an all-inclusive list):

• Monitor and sort EMR (Electronic Medical Record) messages to assure timely completion of messages in accordance with DMC Policies & Procedures.
• Relay results to patients including labs, imaging, and other testing.
• Helps patients obtain referrals, and refills as clinically indicated.
• Enter imaging, and lab orders under the direction of a licensed medical provider, following established DMC guidelines.
• Coordinate the scheduling of appointments at DMC and also with specialists and outside facilities.
• Communicate with patients via all patient communication platforms, according to patient preference.
• Document all patient communication appropriately using professional etiquette and technique.
• Take an active role in gaining and maintaining proficiency in Allscripts EMR system, clinic flow, and documentation standards.
• Possess high-level organizational skills and ability to multi-task and work under pressure, while presenting a calm, professional manner and positive attitude.
• Model DMC Core Values, Mission, and Vision.

Experience and Qualifications:

• High school diploma or equivalent is required.
• One year of experience in an administrative or clinical position in a medical office is preferred.
• Knowledge of medical terminology is preferred.

Full time positions at DMC offer:

• Paid time off
• Competitive pay
• Comprehensive health, dental, prescription, and vision benefits
• Company-paid short term disability, long term disability and life insurance coverages
• 401k

DMC Primary Care, a physician-owned, independent practice, with offices in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham, New Hampshire, has been providing comprehensive care for entire families since 1964. We help each patient achieve the best possible health through every stage of life. We do this by providing an accessible, innovative healthcare experience that is built around our patient’s needs.

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.