Patient Care Liaison - Emergency Department (32 hours evenings)

Sturdy Health; Attleboro (MA); On-site; USD 27,000 - 41,000; Part time

Job summary

Sturdy Memorial Hospital in Attleboro, MA is seeking a part-time patient care assistant to support the comfort needs of patients, families, and visitors and to advocate for patients by communicating concerns and seeking resolution through appropriate channels.

The role requires strong interpersonal and communication skills, adaptability, and the ability to build positive relationships across hospital teams, contributing to overall patient satisfaction and quality of care.

Qualifications

• Demonstrated ability to assist in providing care to patients.
• Excellent interpersonal, communication, and adaptability skills.
• Ability to build positive relationships across hospital teams.
• Commitment to continuous quality improvement and preventing errors reaching patients.

Responsibilities

• Assist in general support and comfort needs of patients, families, and visitors.
• Advocate for patients and families by communicating issues and seeking resolution through appropriate channels.
• Provide information and/or direction to patients with questions or problems.

Skills

Patient care support

Interpersonal communication

Adaptability

Customer service

Education

High School Diploma or equivalent

Job description

Scheduled Weekly Hours: 32

Assists by providing for general support and comfort needs of patients, families, and visitors; advocates for patients and their families by communicating issues and concerns and seeking resolution through appropriate channels; provides information and/or direction to patients with questions or problems.

32 Hour Evening

Required Skills/Qualifications/Training/Experience

• Demonstrates the knowledge and skills needed to assist in providing care to patients.
• Must possess excellent interpersonal, communication and adaptability skills, creating a favorable image in relationship to the ED and the hospital as a whole.
• Must develop and maintain positive relationships across all areas of responsibility.
• Demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
• Provides timely, positive responses to the needs of all customers including patients, families, co-workers, and physicians.

Preferred Skills/Qualifications/Training/Experience: N/A

Educational Requirements

• High School Graduate or equivalent

License/Certification: N/A

Age Specific Criteria: Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Salary Range: $19.85-$30.05

Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.