Patient Care Front Desk Receptionist

Singing River Health System; Ocean Springs (MS); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Singing River Health System is seeking a receptionist for the Neurology location to greet patients, answer calls, and manage appointments with a patient-centered approach. The role emphasizes professional, efficient front-desk support in a busy healthcare setting.

The ideal candidate will have a high school diploma, basic de-escalation training, and prior clerical experience in healthcare. Flexibility with schedules and strong communication skills are essential to success.

Qualifications

• High school diploma or equivalent required.
• De-escalation training completed by orientation (90 days) and ongoing training.
• Experience in a healthcare clerical/secretarial role preferred.

Responsibilities

• Receives and assists patients and visitors, answers telephone calls, and organizes appointments.
• Facilitates patient care by performing receptionist duties professionally, efficiently, and accurately.
• Maintains hospital policy and supports a calm, organized front-desk environment.

Skills

Customer service

Communication

Multitasking

Keyboard proficiency

Education

High school diploma or equivalent

Tools

MS Outlook

Microsoft Word

Keyboard proficiency

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift

Monday - Friday (8:00 AM - 5:00 PM)

Location:

Singing River Neurology

Job Description Summary

Job Description

Position Overview

The Receptionist receives and assists patients and visitors, answers telephone calls, and organizes appointments. He/She helps to facilitate patient care by carrying out the Receptionist responsibilities in a professional, efficient, and accurate manner.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

High school graduate or equivalent required.

License

N/A

Certifications

Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience

Experience working in a clerical or secretarial role in a healthcare-related setting preferred.

Reports To

Practice Administrator

Supervises

None

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Apply now and join our team.