Patient Care & Front Desk Coordinator

Peak Physical Therapy; Collierville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Charity Day

Insurance: Medical, Dental, Vision,  L

PTO + Holidays

401K + company match

Job summary

The Patient Care Coordinator at Memphis Orthopaedic Group/ Integrity Rehab Group, part of Upstream Rehabilitation, supports clinic growth through patient intake and front-office excellence in Collierville, TN. This entry-level role emphasizes welcoming patients, coordinating referrals, verifying insurance, and processing payments.

As a PCC-I, you will collaborate with the Clinic Director to ensure smooth operations, excellent customer service, and accurate non-clinical tasks during a full-time

Qualifications

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Customer Service.
• Create an inviting clinic atmosphere.
• Make all welcome calls – monitor and influence arrival rate through a great customer experience.
• Manage schedule efficiently; manage document routing; manage deposits.
• Monitor clinic inventory and non-clinical documentation.

Skills

Customer service

Multitasking

Communication

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

The Patient Care Coordinator at Memphis Orthopaedic Group/ Integrity Rehab Group, part of Upstream Rehabilitation, supports clinic growth through patient intake and front-office excellence in Collierville, TN. This entry-level role emphasizes welcoming patients, coordinating referrals, verifying insurance, and processing payments.

As a PCC-I, you will collaborate with the Clinic Director to ensure smooth operations, excellent customer service, and accurate non-clinical tasks during a full-time