Patient Care & Experience Coordinator

United States Digital Space LLC; United States; Hybrid; USD 35,000 - 41,000; Full time

Benefits offered by this job

25 days holiday

5% matched pension

Private Health Care

Enhanced Maternity and Paternity

Cycle-to-work

Learning and development

Collaborative environment

Meaningful impact on patients

Job summary

Montu is seeking a Patient Support Coordinator to join our UK team. You will be the main contact for patients, guiding them through their journey and coordinating with clinicians and operations to ensure a smooth experience.

The role requires empathy, excellent communication, and the ability to manage multiple priorities in a highly regulated healthcare setting. Join a growing team delivering patient-centered cannabis-based medicine.

Qualifications

• Empathy and excellent communication are essential.
• Strong organisational skills and attention to detail.
• Comfortable using multiple IT systems in a regulated healthcare environment.

Responsibilities

• Answer patient queries by phone and email with clear, empathetic guidance.
• Schedule and coordinate patient appointments to optimise experience.
• Maintain accurate electronic health records and prepare MDT meeting notes.
• Support clinical and governance teams with data collection and onboarding tasks.
• Collaborate with product and tech teams to resolve issues and improve service.

Skills

Empathy

Communication

Organisational skills

IT proficiency

Regulatory environment

Patient-focused

Tools

CRM systems

Job description

Montu is seeking a Patient Support Coordinator to join our UK team. You will be the main contact for patients, guiding them through their journey and coordinating with clinicians and operations to ensure a smooth experience.

The role requires empathy, excellent communication, and the ability to manage multiple priorities in a highly regulated healthcare setting. Join a growing team delivering patient-centered cannabis-based medicine.