Patient Care Coordinator - Uptown

Tryon Medical Partners; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Tryon Medical Partners is seeking a Patient Care Coordinator for Uptown to ensure the physician’s plan of care is accurately completed and delivered on time. You will coordinate referrals with physicians, hospitals, and community services, schedule follow-up visits, and assist patients with questions about delivery system access.

This full-time role supports the Primary Care team at Uptown, with standard hours Monday–Friday 8 am–5 pm.

Qualifications

• Minimum of one-year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience.
• Experience serving customers in person and on the phone.

Responsibilities

• Coordinate and schedule referrals and ancillary appointments.
• Follow-up on referrals and appointments to ensure timely completion.
• Schedule physician return appointments and manage forms/requisitions as needed.
• Obtain and send patient records to support seamless care delivery.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma

Some college preferred

Tools

EHR system

Scheduling software

Medical records handling

Job description

Patient Care Coordinator - Uptown

General Job Summary: The Patient Care Coordinator is responsible for ensuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and ensuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.

(This is a full time position that will support the Primary Care team at Uptown, Monday to Friday 8 am to 5 pm).

Primary Job Responsibilities/Tasks may include, but not limited to:

Patient Coordination responsibilities include:

• Schedules ancillary appointments and referrals.
• Follows-up on referrals and appointments to ensure timely completion of physician orders.
• Schedules physician return appointments
• Completes forms/requisitions as needed to complete the physician’s orders.
• Obtains and sends patient medical records to support seamless care delivery
• Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care.
• Obtains ancillary results on all physician orders in a timely manner
• Obtains referring provider clinic notes on all referred patients in a timely manner.
• Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
• Work at different Tryon office locations as needed.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Other duties as assigned.

Clinic Support responsibilities include:

• Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
• Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment.
• Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR.
• Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
• Obtains lab/X-ray reports, hospital notes, referral information, etc.
• Verifies insurance coverage and patient demographics.
• Updates charts to ensure that information is complete and filed appropriately.
• Ensures timely delivery of outside mail and communication to the physician.

Requirements:

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.

Education:

• High school diploma; some college preferred

Experience:

• Minimum of one-year medical office or healthcare facility experience
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.