Patient Care Coordinator - Uptown

Tryon Med; Charlotte (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Tryon Med is seeking a Patient Care Coordinator to support the Primary Care team in Uptown. The role focuses on coordinating referrals, scheduling follow-up visits, and assisting patients with access to care.

The candidate should have at least one year in a medical office, experience with EHR, and strong customer service skills. This is a full-time, on-site position with standard clinic hours.

Qualifications

• Minimum of one-year medical office or healthcare facility experience.
• Experience using EHR and scheduling systems.
• Excellent in-person and phone customer service skills.
• Ability to handle sensitive patient information with confidentiality.

Responsibilities

• Schedule ancillary appointments and referrals.
• Follow-up on referrals and appointments to ensure completion.
• Schedule physician return appointments and document orders.
• Obtain and send patient records to support care delivery.
• Verify insurance coverage and patient demographics.
• Update charts and ensure timely communication with physicians.

Skills

Customer service

Phone support

Patient interaction

Scheduling

Education

High school diploma

Tools

EHR

Scheduling software

Job description

Patient Care Coordinator - Uptown

General Job Summary: The Patient Care Coordinator is responsible for ensuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and ensuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.

(This is a full time position that will support the Primary Care team at Uptown, Monday to Friday 8 am to 5 pm).

Primary Job Responsibilities/Tasks may include, but not limited to:

Patient Coordination responsibilities include:

• Schedules ancillary appointments and referrals.
• Follows-up on referrals and appointments to ensure timely completion of physician orders.
• Schedules physician return appointments
• Completes forms/requisitions as needed to complete the physician’s orders.
• Obtains and sends patient medical records to support seamless care delivery
• Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care.
• Obtains ancillary results on all physician orders in a timely manner
• Obtains referring provider clinic notes on all referred patients in a timely manner.
• Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
• Work at different Tryon office locations as needed.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Other duties as assigned.

Clinic Support responsibilities include:

• Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
• Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment.
• Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR.
• Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
• Obtains lab/X-ray reports, hospital notes, referral information, etc.
• Verifies insurance coverage and patient demographics.
• Updates charts to ensure that information is complete and filed appropriately.
• Ensures timely delivery of outside mail and communication to the physician.

Requirements:

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.

Education:

• High school diploma; some college preferred

Experience:

• Minimum of one-year medical office or healthcare facility experience
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.