Patient Care Coordinator - The Smile Spot

beBright; Southbury (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-Term/Long-Term Disability

401k Safe Harbor

PTO

Holiday

Sick Time

Job summary

The Smile Spot Children's Dentistry & Orthodontics in Southbury, CT, seeks a friendly front desk administrator to welcome families, check in and out, verify insurance, and support scheduling. This role supports a fast-paced, child-friendly environment with a focus on exceptional customer service.

You will collaborate with clinical staff to maintain patient flow, records, and billing accuracy, delivering outstanding experiences for families.

Qualifications

• Friendly and professional individual with strong communication skills.
• Reliable and committed team player who arrives on time and is ready to work.
• Time management skills; prioritize tasks and the ability to multitask.
• Enjoys helping families and creating positive experiences.
• Someone who thrives in a fast-paced work environment.
• Strong organizational skills and attention to detail.
• Proficient computer skills including use of Microsoft Office applications.
• Experience in dental or medical administration is a plus (but not required).
• Deliver exceptional customer service to help families feel valued, informed, and supported.
• Collaborate with our team to develop and implement patient satisfaction initiatives.

Responsibilities

• Welcome patients and families warmly upon arrival and ensure a positive first impression.
• Check patients in and out, verify insurance, and maintain accurate demographic and billing information.
• Answer incoming phone calls, schedule appointments, confirm visits, and assist with new patient inquiries.
• Ensure accurate processing of charges, payments, and financial arrangements.
• Communicate with clinical staff to maintain smooth patient flow and minimize wait times.
• Maintain confidentiality and follow office policies while following HIPAA guidelines.
• Assist parents with completing dental forms, consent documents, and electronic records.
• Provide support to the administrative and clinical team as needed.
• Comfort working with children and families from diverse backgrounds.

Skills

Strong communication skills

Friendly and professional

Time management

Multitasking

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Work in a fun, positive environment while helping families establish a dental home with an exceptional experience! Grow your career in the dental field with a team that values collaboration, professionalism, and outstanding patient care!

Benefits:

• Medical
• Dental
• Vision
• Short-Term/Long-Term Disability
• 401k Safe Harbor
• PTO
• Holiday
• & Sick Time

Full-Time Hours:

Monday–Friday: 8:00 am–5:30 pm, with select Fridays 8:00 - 5:30 and select Saturdays 8:30 am–2 pm.

WHO WE ARE

The Smile Spot Children's Dentistry & Orthodontics provides the highest quality of dental and customer service to children and their parents. Our office environment is energetic, supportive, and fun, with a focus on building lasting relationships.

Our state-of-the-art office, opened in 2012, has grown rapidly and was featured in a national design magazine. Equipped with video games, toys, televisions above dental chairs, and a child-friendly atmosphere, we strive to make dental visits enjoyable and memorable.

Visit our website: https://southburypediatricdentist.com/ to learn more.

WHO WE ARE LOOKING FOR

• A friendly and professional individual with strong communication skills.
• Reliable and committed team player who arrives on time and is ready to work.
• Time management skills; prioritize tasks and the ability to multitask.
• Enjoys helping families and creating positive experiences.
• Someone who thrives in a fast-paced work environment.
• Strong organizational skills and attention to detail.
• Proficient computer skills including use of Microsoft Office applications.
• Experience in dental or medical administration is a plus (but not required).
• Deliver exceptional customer service to help families feel valued, informed, and supported.
• Collaborate with our team to develop and implement patient satisfaction initiatives.

RESPONSIBILITIES

• Welcome patients and families warmly upon arrival and ensure a positive first impression.
• Check patients in and out, verify insurance, and maintain accurate demographic and billing information.
• Answer incoming phone calls, schedule appointments, confirm visits, and assist with new patient inquiries.
• Ensure accurate processing of charges, payments, and financial arrangements.
• Communicate with clinical staff to maintain smooth patient flow and minimize wait times.
• Maintain confidentiality and follow office policies while following HIPAA guidelines.
• Assist parents with completing dental forms, consent documents, and electronic records.
• Provide support to the administrative and clinical team as needed.
• Comfort working with children and families from diverse backgrounds.

We offer a fun and fast-paced rewarding work environment with competitive salaries and excellent benefits! Be a part of an amazing team that thrives on teamwork, communication, and fun!

The Smile Spot participates in E-Verify.