Patient Care Coordinator: Schedule, Liaison & Support

US Oncology Network-wide Career Opportunities; Oregon (WI); On-site; USD 40,560 - 59,218; Full time

Benefits offered by this job

Jeans Fridays!

Job summary

Compass Oncology is seeking a Patient Care Coordinator at the East Cancer Center in Clackamas, Oregon. This full-time role schedules appointments across office visits, labs, chemotherapy, and external referrals, serving as a liaison between patients and medical staff.

Responsibilities include triaging calls, collecting demographics and insurance data, and maintaining a calm, compassionate patient experience in a high-volume oncology setting with MS Office proficiency.

Qualifications

• High School diploma or equivalent required; college degree preferred.
• At least two years of office experience, preferably in a medical setting.
• Knowledge of medical terminology highly desired.
• Ability to apply critical thinking in reading, interpreting, and executing provider orders.
• Excellent organizational skills and ability to adjust priorities based on patient or clinic needs.
• Excellent written and verbal communication skills to convey information clearly.
• Calm, professional demeanor in a high-volume specialty practice.
• Comfort around patients, family members and caregivers during stressful times.
• Proficiency with computer systems; Microsoft Office Outlook & Word, required.

Responsibilities

• Demonstrates understanding of patient confidentiality to protect patients and clinic.
• Accurately and efficiently schedules patient medical appointments across multiple services.
• Assist patient in coordinating external referrals as ordered by the provider.
• Obtains and maintains accurate patient demographics and insurance information.
• Researches and responds to routine and non-routine patient inquiries with timely resolution.
• Answers incoming calls, directs to appropriate personnel, and uses patient portal messaging.
• Develops and maintains positive working relationships across departments.
• Attends weekly team huddles led by the Provider to discuss patient cases.
• Participates in staff meetings and collaborative efforts as needed.
• Acts as a training resource for clinic staff including shadowing and onboarding.
• Demonstrates reliability and punctuality to support team operations.

Skills

Communication skills

Medical terminology

Critical thinking

Organizational skills

Calm demeanor

Customer service

Education

High School diploma or equivalent

College degree preferred

Knowledge of medical terminology

Tools

Microsoft Office (Outlook & Word)

Computer systems proficiency

Job description

Compass Oncology is seeking a Patient Care Coordinator at the East Cancer Center in Clackamas, Oregon. This full-time role schedules appointments across office visits, labs, chemotherapy, and external referrals, serving as a liaison between patients and medical staff.

Responsibilities include triaging calls, collecting demographics and insurance data, and maintaining a calm, compassionate patient experience in a high-volume oncology setting with MS Office proficiency.