Patient Care Coordinator/Receptionist

Shared Practices Group; Richmond (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Shared Practices Group is seeking a Dental Front Desk Coordinator to warmly welcome patients, manage check-in/check-out, and handle routine front desk duties in our Richmond, VA office.

You will support scheduling, patient communications, and office flow while maintaining accurate patient records in the practice management system. Monday–Friday, 8am–5pm, with a professional, calm demeanor.

Qualifications

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.
• Professional appearance and demeanor.

Responsibilities

• Greet patients on arrival and assist with check-in/check-out.
• Answer calls, respond to inquiries, and maintain a friendly, professional tone.
• Communicate appointment details, policies, and visit flow.
• Support a positive, calm environment for patients during visits.
• Schedule, confirm, reschedule, and follow up on appointments.
• Maintain organized schedules to support provider productivity.
• Coordinate recall, follow-ups, and unscheduled treatment appointments.
• Aid daily office flow and communication between front and clinical teams.
• Maintain accurate patient records in the practice management system.
• Ensure patient forms are up to date and complete.
• Assist with data entry, filing, scanning, and correspondence.
• Keep the front desk and reception area clean, organized, and professional.

Skills

Customer Service

Organizational Skills

Multitasking

Computer Literacy

Professional Demeanor

Tools

Scheduling Software

Job description

Job Title: Dental Front Desk Coordinator / Dental Receptionist

Position Summary

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
• Communicate appointment details, office policies, and general visit flow
• Support a positive and calm environment for patients throughout their visit

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
• Maintain an organized and optimized schedule to support provider productivity
• Coordinate recall, follow-ups, and unscheduled treatment appointments
• Assist with daily office flow and communication between front and clinical teams

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
• Ensure patient forms and information are completed and up to date
• Support general administrative tasks including data entry, filing, scanning, and correspondence
• Maintain a clean, organized, and professional front desk and reception area

Monday-Friday 8am-5pm

$19 - $21 an hour

Requirements

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor

Salary Description

$19-$21