Patient Care Coordinator/Receptionist

Shared Practices Group; Omaha (NE); On-site; USD 25,000 - 30,000; Full time

Job summary

Shared Practices Group in Omaha, Nebraska is seeking a Dental Front Desk Coordinator to welcome patients, handle check-in/out, and support a smooth front-office flow.

You will manage scheduling, communicate policies, maintain patient records, and collaborate with clinical staff. The role requires professional appearance, strong customer service, and comfort with scheduling software. Hours are M-TH 8-5, Friday 8-2; pay is $18–$22 per hour.

Qualifications

• Strong customer service and interpersonal communication.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers and scheduling software.
• Professional appearance and demeanor.

Responsibilities

• Greet patients and assist with check-in/out.
• Answer calls, respond to inquiries, maintain professional tone.
• Communicate appointment details and office policies.
• Support front and clinical team communication.
• Maintain accurate patient records in the practice management system.
• Data entry, filing, scanning, and correspondence.

Skills

Customer service

Organizational skills

Multitasking

Computer literacy

Professional appearance

Tools

Scheduling software

Office technology

Job description

Description

Job Title: Dental Front Desk Coordinator / Dental Receptionist
Position Summary
The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
  
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
  
• Communicate appointment details, office policies, and general visit flow
  
• Support a positive and calm environment for patients throughout their visit
  

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
  
• Maintain an organized and optimized schedule to support provider productivity
  
• Coordinate recall, follow-ups, and unscheduled treatment appointments
  
• Assist with daily office flow and communication between front and clinical teams
  

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
  
• Ensure patient forms and information are completed and up to date
  
• Support general administrative tasks including data entry, filing, scanning, and correspondence
  
• Maintain a clean, organized, and professional front desk and reception area
  

M-TH 8-5, Friday 8-2

$18 - $22 an hour

Requirements

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor