Patient Care Coordinator - Radiology Services - Harborview

University of Washington Medical Center; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Harborview Medical Center's Radiology Services seeks a Patient Care Coordinator to serve as the primary liaison among departments, patients, families, and physicians, ensuring smooth scheduling and care coordination at the hospital.

You will handle patient intake, coordinate appointments, entries into EPIC-Cadence, and communicate pre-admission and admission processes, while supporting billing and financial counseling.

Qualifications

• Bachelor’s degree in a medically related or public relations field and two years of relevant experience.
• Equivalent education/experience may substitute for minimum qualifications.
• Experience in coordinating patient care and interacting with diverse medical staff is preferred.

Responsibilities

• Act as liaison between patients, physicians and hospital staff to coordinate appointments, admissions, or surgery.
• Obtain medical records and coordinate tests and procedures across departments.
• Review demographic, insurance and registration data and assist with charges and patient deposits as needed.
• Schedule imaging/clinic appointments and input data into the EPIC-Cadence system.
• Arrange interpreters for appointments and communicate changes or cancellations to Admitting and Financial Counseling.

Skills

Interpersonal skills

Medical terminology

Customer service

Education

Bachelor’s degree in medically related field

Tools

EPIC

PHS

ORCA Mindscape

One Health Port

MS Office

Provider One

Job description

Job Description

Harborview - Radiology Services has an outstanding opportunity for a Patient Care Coordinator.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Day Shift
• Mondays- Fridays
• On-site/No Telework

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

• Act as primary liaison for HMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding HMC hospital services.
• Request interpreters as appropriate for appointments, admissions, and surgery.
• Use a variety of computer systems such a EPIC, PHS, ORCA/Mindscape, One Health Port, Microsoft Products, Provider One.

Patient Intake:

• Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
• May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of thePCC Supervisor, clinic Manager/Department Administrator.
• Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.

Care Coordination:

• Act as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen.
• Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care.
• Coordinate the patient’s entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments.

Scheduling:

• Assist in scheduling new patient appointments by triaging to appropriate subspecialty.
• Schedule imaging or clinic appts.
• May enter appointment information in on-line appointment system (EPIC-Cadence).

Admission:

• Responsible for completing a Pre-Admit for all planned hospital admissions and follows up with Admitting, Financial Counseling and Utilization Review, as necessary.
• Responsible for coordination of pre-admission tests and procedures.
• Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff and admitting.
• Responsible for communicating any cancellations or changes to Admitting, Financial Counseling and medical staff.

Surgery

• Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, lab,Radiology, Pharmacy
• Communicate pre-op planning and preparation to patient.
• Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants).
• Will be responsible for scheduling, rescheduling, and canceling surgeries. Will monitor case order day prior to surgery and make any necessary changes.
• Responsible for scheduling appointments with pre-anesthesia
• Responsible for pre-anesthesia work-ups
• Other assigned duties

REQUIREMENTS

• Bachelor’s Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalenteducation/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Compensation, Benefits and Position Details

Pay Range Minimum:

$25.58 hourly

Pay Range Maximum:

$36.62 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians,scientistsand other health professionals.

All acrossUW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family,studentand colleague is valued and honored.Nearly 29,000healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.