Patient Care Coordinator-Prattville Urgent Care-FT

jacksonhospitalinternal; Montgomery (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Jackson Hospital in Montgomery, AL seeks a Front Office Coordinator to manage appointment scheduling, patient check-in/out, and reception duties in a busy medical practice. You will greet patients and visitors, answer phones, and prepare patient charts with accuracy.

The role requires strong communication, experience with EMR systems, billing and coding basics, and the ability to coordinate front desk operations while maintaining accurate records and daily receipts.

Qualifications

• High School Diploma or Equivalent. Medical Assistant certification preferred.
• Experience in a physician's office and familiarity with CPT/ICD coding is desirable.
• Proficient with EMR software and office equipment; strong communication skills required.

Responsibilities

• Schedule and manage patient appointments and front desk workflow.
• Answer multi-line phones and greet patients/visitors professionally.
• Handle patient check-in/out and creation/maintenance of patient charts.
• Enter diagnosis codes, balance daily receipts, and prepare deposits.
• Maintain and file office records; assist with chart audits and information requests.

Skills

Multi-line telephones

Billing & coding knowledge

Customer service

Verbal & written communication

CPT/ICD coding

Education

High School Diploma or equivalent

Medical Assistant certification (preferred)

Tools

EMR software

Office equipment (fax, copier, calculator)

X-ray

Venipuncture

EKG

Job description

The Front office Coordinator is responsible for appointment scheduling, answering telephones, greeting and receiving patients and visitors, patient check-in and out, creation of patient charts, maintaining office supplies, entering patient diagnosis codes into the computer system, making deposits, maintaining and accurately filing the office medical records, and serving a supervisory function to the front office staff. Duties also include retrieving and delivering charts or information to requesting parties, filing charts, organizing chart audits and other information on a timely day to day basis. Responsible for the coordination of front office operations and balance the daily receipts.

High School Diploma or Equivalent, certification from accredited Medical Assistant program preferred. Previous work experience in a physician's office. Certification from an accredited Medical Assistant program preferred. Experience with multi-line telephones, fax, computer, printer, copier, credit card equipment, calculator, billing and coding reference materials, equipment used in the delivery of health care. Excellent verbal and written communication required. Good telephone etiquette and customer relations skills. CPT and ICD-Coding, computer. Electronic medical record and practice management software. X-ray. Venipuncture. EKG, Laboratory equipment and CLIA waived tests. Manual dexterity and visual acuity necessary to utilize the PC and calculator; ability to sit for prolonged periods of time; verbal communication and hearing ability to communicate with a multitude of patients and visitors. Must be able to meet department attendance requirements.