Patient Care Coordinator - Part-Time with Growth & Bonus

MLM Hearing, LLC; Marshfield (WI); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) with matching

Employee discounts

Monthly bonus opportunities

Job summary

The Hearing House by Beltone in Marshfield, WI seeks a Patient Care Coordinator to welcome patients and coordinate the clinic’s daily workflow. This part-time role covers scheduling, patient records, insurance checks, and front-office tasks to ensure a smooth, patient-centered experience.

You will support marketing efforts, track appointments, and assist with events and outreach while delivering friendly, organized service 24 hours per week (Mon, Wed, Fri). Compensation is $18.00–$20.00 per hour.

Qualifications

• A minimum of 10 years of medical office management experience.
• Front desk in the hearing industry is a plus.
• High school diploma or GED or equivalent.

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Skills

Computer skills

Interpersonal skills

Oral communication

Written communication

Accounting basics

Customer service

Organizational skills

Multitasking

Front desk experience

Education

High school diploma or GED

Tools

Word processing software

Database software

Job description

The Hearing House by Beltone in Marshfield, WI seeks a Patient Care Coordinator to welcome patients and coordinate the clinic’s daily workflow. This part-time role covers scheduling, patient records, insurance checks, and front-office tasks to ensure a smooth, patient-centered experience.

You will support marketing efforts, track appointments, and assist with events and outreach while delivering friendly, organized service 24 hours per week (Mon, Wed, Fri). Compensation is $18.00–$20.00 per hour.