Patient Care Coordinator & Medical Assistant

Northwestern Medicine; Geneva (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

Northwestern Medicine is seeking a Clinical Support Professional to greet patients, take vitals, and coordinate care across departments. The role supports efficient patient flow, prepares rooms and materials, and educates patients on procedures.

A valid Illinois licensure or CMA/RMA/NCMA/NRCMA certification is required along with BLS/CPR certification. 0–2 years in customer service or related field is preferred.

Qualifications

• High school diploma or GED required.
• Must have one of the following Illinois licenses/certifications: LPN, EMT, CMA (AAMA/NHA/NCCT/AMT/NAHP), RMA, NRCMA, NCMA.
• American Heart Association Basic Life Support (BLS) certification.
• 0–2 years in customer service or related field preferred.

Responsibilities

• Takes patient vitals.
• Greets incoming patients.
• Acts as liaison between the Program and other hospital departments/physician offices.
• Escorts patients throughout the day to meet their needs.
• Troubleshoots and communicates deviations in patient schedules to leadership or physicians’ offices.
• Assists with patient flow to meet appointment times and reduce delays.
• Provides department and physician reporting and collects medical information for exit conferences.
• Prepares rooms and meals for patients and sets up exit packets as needed.
• Educates patients on protocols and testing details.
• Collaborates with clinical staff and may administer injections.

Skills

Customer service

Computer skills

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Northwestern Medicine is seeking a Clinical Support Professional to greet patients, take vitals, and coordinate care across departments. The role supports efficient patient flow, prepares rooms and materials, and educates patients on procedures.

A valid Illinois licensure or CMA/RMA/NCMA/NRCMA certification is required along with BLS/CPR certification. 0–2 years in customer service or related field is preferred.