Patient Care Coordinator - Intermittent

SouthEast Alaska Regional Health Consortium (SEARHC); Haines (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Patient Care Coordination Specialist I to be the primary contact for patients, handling registration, scheduling, and insurance verification.

This entry-level role emphasizes accuracy, attention to detail, and customer service to support timely access to care across SEARHC clinics in Southeast Alaska. Benefits include retirement, PTO, health, dental, vision, life, and disability.

Qualifications

• High school diploma or GED required; preferred in healthcare support.
• Experience with front-end revenue cycle and patient intake is a plus.
• Ability to perform accurate data entry and maintain confidentiality.

Responsibilities

• Serve as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person.
• Register and pre-register patients with accurate demographic, insurance, and eligibility information in the EHR.
• Perform patient check-in and support self-check-in processes, including collecting co-pays and forms.
• Monitor appointment confirmations and follow up on unconfirmed appointments.
• Schedule, reschedule, and cancel appointments across multiple service lines per protocols.
• Manage worklists related to scheduling and patient communication; support care team priorities.
• Communicate clearly and professionally; escalate complex issues as needed.
• Process and route travel documents and medical records per policy.
• Uphold Standards of Service Excellence and maintain patient confidentiality.
• Align daily work with Mission, Core Values, and Vision.
• Participate in departmental improvements and maintain competencies.
• Support enrollment in the MySEARHC portal.

Skills

Data entry accuracy

Communication skills

Customer service

EHR systems

Medical databases

Education

High school diploma or GED

Tools

EHR systems

Medical databases

Job description

Pay Range:$25.00 - $31.88 The Patient Care Coordination Specialist I serves as the entry-level role within the Patient Care Coordination job family. This position is the primary point of contact for patients and supports access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service. Accuracy, attention to detail, and adherence to established workflows are essential.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions And Accountabilities Of The Job

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
• Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
• Communicates clearly and professionally and escalates complex issues as appropriate.
• Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
• Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
• Participates in departmental improvement initiatives and maintains required competencies.
• Supports enrollment in the MySEARHC patient portal.
• May require flexible scheduling based on clinic operations
• Performs other duties as assigned.

Supervisory Responsibilities

• This position does not require supervisory responsibilities.

Education, Certifications, And Licenses Required

• High school diploma or GED – preferred.
• Current Basic Life Support (BLS) certification – preferred.

Experience Required

• One (1) year of healthcare, customer service, or administrative experience – preferred.

Knowledge Of

• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.

Skills In

• Skill in accurate data entry and attention to detail.
• Effective oral, written, and interpersonal communication skills
• Computer application skills sufficient to utilize medical databases in a competent manner.
• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.

Ability To

• Ability to prioritize, multi-task, and work independently in a fast-paced environment.
• Prioritize and multi-task in a fast-paced environment with interruptions
• Maintain strong organizational and time-management skills
• Adapt quickly to new systems and workflows
• Demonstrate professionalism and consistent attendance

Position Information

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!