Patient Care Coordinator I

Socket.dev; Alexandria (LA); On-site; USD 29,000 - 36,000; Full time

Job summary

The Patient Representative for the Tulane Medicine 340B Alexandria functions as the patient liaison, providing an avenue of communication between patients, referring clinics, and clinic physicians/providers.

The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides

Qualifications

• High School Diploma/Equivalent
• Two years of customer service experience
• General knowledge of office equipment (fax, copier, multi-line phones)
• Proficient in Microsoft Word and Excel
• Strong customer service and communication skills
• Ability to prioritize, multitask, and work independently
• Ability to maintain confidentiality and interact professionally

Responsibilities

• Serve as patient liaison between patients, clinics, and physicians.
• Respond to patient calls promptly and organize scheduling.
• Verify insurance and coordinate co-pays.
• Coordinate release of medical records and requests from outside facilities.
• Ensure escalation of emergencies to the appropriate physician or nurse.
• Support patient satisfaction surveys and cross-coverage when needed.

Skills

Office equipment

Microsoft Word

Microsoft Excel

Customer service

Communication

Prioritization

Confidentiality

Interpersonal skills

Education

High School Diploma/Equivalent

Job description

The Patient Representative for theTulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician’s clinic contacts, and clinic physicians/providers. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

Responsibilities

REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:

• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.

• Knowledge of Microsoft Word and Excel.

• Strong customer service/patient relation skills.

• Strong communication skills - ability to enhance operations, productivity, and efficiency.

• Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently.

• Ability to present oneself and one’s ideas with clarity, confidence, and poise.

• Ability to maintain confidentiality in all work performed.

• Ability to interact professionally with individuals.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma/Equivalent

• Two (2) years’ customer service experience

PREFERRED QUALIFICATIONS:

• Some knowledge of medical terminology.

• Prior experience in a clinic/healthcare setting.

• Prior experience with electronic medical records.

REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR::

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, drug screening will be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail].