Patient Care Coordinator — Hybrid Pharmacy Support

Orsini Healthcare; Elk Grove Village (IL); Hybrid; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with employer match

Paid PTO and holidays

Tuition reimbursement

Job summary

Orsini Healthcare is seeking a Pharmacy Technician in Elk Grove Village, IL to proactively contact patients, schedule deliveries, and assist the pharmacist in dispensing medications. You will process orders, verify eligibility, and support end-to-end workflows in a fast-paced environment.

The role requires an Illinois Pharmacy Technician License and at least 1 year of pharmacy or healthcare customer service experience, with strong Excel skills.

Qualifications

• Illinois Pharmacy Technician License is required.
• Minimum 1 year experience in pharmacy or healthcare-related customer service is required.
• High School diploma or equivalent is required.
• National Technician Certification is preferred.
• Previous specialty pharmacy experience is preferred.

Responsibilities

• Initiate outbound calls to schedule deliveries and verify requirements.
• Establish and continually build rapport with patient base.
• Monitor compliance/persistence of medications.
• Evaluate adverse reactions of patients.
• Process and verify patient benefits and pay options as needed.
• Refer patients to clinical pharmacist or nurse as needed.
• Enter and update new and refill orders into workflow systems.
• Update tracking logs with order status and shipping information.
• Responsible for all data entry into multiple workflow systems for end-to-end order process.
• Ensure timely processing of all patient orders per committed time frames.
• Pick, package, and ship patient orders when working onsite.
• Work in collaboration with intake and MD offices.
• Intermediate knowledge of Microsoft Excel required.
• Ability to work well in a team environment and provide support to other team members.
• Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment.

Skills

Customer service

Detail oriented

Teamwork

Communication skills

Education

High School diploma or equivalent

Illinois Pharmacy Technician License

National Technician Certification

Tools

Microsoft Excel

Job description

Orsini Healthcare is seeking a Pharmacy Technician in Elk Grove Village, IL to proactively contact patients, schedule deliveries, and assist the pharmacist in dispensing medications. You will process orders, verify eligibility, and support end-to-end workflows in a fast-paced environment.

The role requires an Illinois Pharmacy Technician License and at least 1 year of pharmacy or healthcare customer service experience, with strong Excel skills.