Patient Care Coordinator I - Outbound

Orsini - Rare Disease Pharmacy Solutions; Elk Grove Village (IL); Hybrid; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Generous PTO, paid holidays, and floating holidays

Tuition reimbursement program

Job summary

JobRx, Inc. is looking for a dedicated individual to manage patient order deliveries, requiring strong customer service skills and an Illinois Pharmacy Technician License. This hybrid position allows for both onsite work and flexibility to work from home.

Key responsibilities include proactive patient contact, processing orders, and verifying supply needs, all while ensuring compliance with healthcare regulations and policies. Competitive benefits include medical coverage, 401(k), and generous PTO.

Qualifications

• Minimum 1 year experience in pharmacy or healthcare-related customer service experience required.
• Intermediate knowledge of Microsoft Excel required.

Responsibilities

• Initiate outbound calls to schedule deliveries and verify supply requirements.
• Monitor compliance and persistence of medications.
• Provide customer service to internal and external customers.
• Pick, package, and ship patient orders when working onsite.

Skills

Customer service

Teamwork

Detail-oriented

Multitasking

Microsoft Excel

Education

High school diploma or equivalent

Illinois Pharmacy Technician License

National Technician Certification

Job description

Compensation & Location

The compensation for this role is $23.00/hour.

This is a hybrid position based out of our Elk Grove Village, Illinois location that requires working primarily onsite with some flexibility to work from home. Travel to other locations may occur, although minimal.

Position Summary

Responsible for proactively contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

Essential Job Duties

• Initiate outbound calls to schedule deliveries and verify supply requirements.
• Establish and continually build rapport with patient base.
• Monitor compliance and persistence of medications.
• Evaluate adverse reactions of patients.
• Provide customer service to internal and external customers.
• Process and verify patient benefits and pay options as needed.
• Refer patients to clinical pharmacist or nurse as needed.
• Enter and update new and refill orders into workflow systems.
• Update tracking logs with order status and shipping information.
• Responsible for all data entry into multiple workflow systems for end‑to‑end order process.
• Ensure timely processing of all patient orders per committed time frames.
• Pick, package, and ship patient orders when working onsite.
• Work in collaboration with intake and MD offices.
• Intermediate knowledge of Microsoft Excel required.
• Ability to work well in a team environment and provide support to other team members.
• Detail oriented, ability to prioritize workload, multitask, and work well in a fast‑paced environment.

Knowledge, Skills & Training

• Illinois Pharmacy Technician License, required.
• Minimum 1 year experience in pharmacy or healthcare‑related customer service experience, required.
• High School diploma or equivalent, required.
• National Technician Certification, preferred.
• Previous specialty pharmacy experience, preferred.

Employee Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Accident and critical illness coverage.
• Company‑paid life insurance options.
• Generous PTO, paid holidays, and floating holidays.
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.