Patient Care Coordinator I - Outbound

SupplyScape; Elk Grove Village (IL); Hybrid; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical Coverage

401(k) with employer match

Generous PTO

Tuition reimbursement program

Job summary

A leading pharmacy services provider is seeking a Pharmacy Technician to work primarily onsite in Elk Grove Village, Illinois. This hybrid position involves proactively contacting patients to manage deliveries and ensure their supply needs are met. The ideal candidate will have a minimum of one year experience in pharmacy or healthcare-related customer service and must hold an Illinois Pharmacy Technician License. Benefits include competitive pay at $23/hour plus medical coverage and 401(k) with matching.

Qualifications

• Minimum 1 year experience in pharmacy or healthcare-related customer service experience required.
• Ability to work in a fast-paced environment and prioritize workload.

Responsibilities

• Contact patients to schedule deliveries and verify supply requirements.
• Pick, package, and ship patient orders when working onsite.
• Monitor compliance and persistence of medications.

Skills

Communication

Customer Service

Data Entry

Teamwork

Detail-Oriented

Multitasking

Education

High School diploma or equivalent

Illinois Pharmacy Technician License

National Technician Certification

Tools

Microsoft Excel

Job description

Every role at Orsini moves a patient closer to life‑changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable – so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions, including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third‑party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the OrsiniLIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION & LOCATION

The compensation for this role is $23.00/hour. This is a hybrid position based out of our Elk Grove Village, Illinois location that requires working primarily onsite with some flexibility to work from home. Travel to other locations may occur, although minimal.

POSITION SUMMARY

Responsible for proactively contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

ESSENTIAL JOB DUTIES

• Initiate outbound calls to schedule deliveries and verify supply requirements
• Establish and continually build rapport with patient base
• Monitor compliance/persistence of medications
• Evaluate adverse reactions of patients
• Experience in providing customer service to internal and external customers
• Process and verify patient benefits and pay options as needed
• Refer patients to clinical pharmacist or nurse as needed
• Enter and update new and refill orders into workflow systems
• Update tracking logs with order status and shipping information
• Responsible for all data entry into multiple workflow systems for end‑to‑end order process
• Ensure timely processing of all patient orders per committed time frames
• Pick, package, and ship patient orders when working onsite
• Work in collaboration with intake and MD offices
• Intermediate knowledge of Microsoft Excel required
• Ability to work well in a team environment and provide support to other team members
• Detail oriented, ability to prioritize workload, multitask, and work well in a fast‑paced environment

Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.

KNOWLEDGE, SKILLS & TRAINING

• Illinois Pharmacy Technician License, required
• Minimum 1 year experience in pharmacy or healthcare‑related customer service experience, required
• High School diploma or equivalent, required
• National Technician Certification, preferred
• Previous Specialty Pharmacy experience, preferred

EMPLOYEE BENEFITS

We offer a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company‑paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program