Patient Care Coordinator – Front Desk

Trinity Rehab; Red Bank (NJ); On-site; USD 22,000 - 30,000; Part time

Job summary

Trinity Rehab, a leading outpatient physical therapy provider in New Jersey and Pennsylvania, seeks a friendly Patient Care Coordinator to support front desk operations at our clinic. You will greet patients, check in, schedule appointments, collect co-pays, and assist with basic administrative tasks, without insurance verification or extensive phone duties.

Ideal candidates are dependable, organized, and comfortable with basic computer/data-entry work.

Qualifications

• High school diploma or equivalent.
• Friendly, professional, and comfortable interacting with patients.
• Dependable and able to maintain a consistent work schedule.
• Basic computer and data-entry skills.
• Strong attention to detail and organizational skills.
• Ability to handle payments accurately.
• Willingness to learn scheduling and check-in systems.
• Prior receptionist, customer service, retail, or healthcare experience is helpful but not required.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Check patients in and assist them with the clinic’s check-in kiosk.
• Provide additional assistance to new patients completing the check-in process.
• Schedule and confirm patient appointments.
• Collect co-payments and provide receipts when needed.
• Make copies of identification cards, insurance cards, and patient paperwork.
• Scan, copy, and organize basic documents.
• Answer or direct occasional basic patient questions.
• Notify the appropriate team member when a patient requires additional assistance.
• Keep the front desk and reception area neat and organized.
• Complete other basic front desk duties as assigned.

Skills

Customer service

Friendly demeanor

Organizational skills

Attention to detail

Data entry

Payments handling

Learn scheduling systems

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Trinity Rehab is a leading outpatient physical therapy provider serving communities throughout New Jersey and Pennsylvania. Our patient-first approach combines compassionate care, advanced technology, and evidence-based treatment to help people move better and live pain-free.

We're committed to creating a supportive, team-oriented workplace where employees can learn, grow, and make a meaningful impact every day. At Trinity Rehab, every team member plays an important role in delivering an exceptional patient experience.

Position Summary

We are seeking a friendly, dependable, and organized Patient Care Coordinator to support the front desk operations of our outpatient physical therapy clinic.

This is a patient-facing position focused primarily on welcoming patients, scheduling appointments, collecting co-payments, assisting patients with the check-in kiosk, and completing basic administrative tasks. This position does not involve insurance verification, billing, or extensive phone responsibilities.

Primary Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Check patients in and assist them with the clinic’s check-in kiosk
• Provide additional assistance to new patients completing the check-in process
• Schedule and confirm patient appointments
• Collect co-payments and provide receipts when needed
• Make copies of identification cards, insurance cards, and patient paperwork
• Scan, copy, and organize basic documents
• Answer or direct occasional basic patient questions
• Notify the appropriate team member when a patient requires additional assistance
• Keep the front desk and reception area neat and organized
• Complete other basic front desk duties as assigned

Qualifications

• High school diploma or equivalent
• Friendly, professional, and comfortable interacting with patients
• Dependable and able to maintain a consistent work schedule
• Basic computer and data-entry skills
• Strong attention to detail and organizational skills
• Ability to handle payments accurately
• Willingness to learn scheduling and check-in systems
• Prior receptionist, customer service, retail, or healthcare experience is helpful but not required

What We Are Looking For

The ideal candidate is approachable, patient, reliable, and comfortable helping people who may need assistance with technology or paperwork. This position is well suited for someone who enjoys a structured, patient-facing role with straightforward administrative responsibilities.

Hours

Approximately 30 hours per week. Availability may include a combination of morning, afternoon, and early evening shifts based on clinic needs.

About Us

Trinity Rehab is an outpatient physical therapy organization committed to providing an excellent patient experience from the moment a patient enters the clinic. Our front desk team plays an important role in helping each patient feel welcomed, supported, and prepared for their visit.

Trinity Rehab is an equal opportunity employer.