Patient Care Coordinator (Front Desk)

Vanguard Skin Specialists; Pueblo (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Paid time off

Continuing education stipend

Bereavement pay

Maternity leave

Employee discounts

Job summary

Vanguard Skin Specialists in Pueblo, CO is seeking a Patient Care Coordinator to create an exceptional patient experience. In this full-time role, you will manage patient inquiries, triage appointments, prepare electronic files, and coordinate across clinics to ensure smooth operations.

The ideal candidate has an associate degree or equivalent, strong teamwork and communication skills, and a commitment to compassionate patient service.

Qualifications

• Associate’s degree or equivalent work experience.
• Proven track record of working well on teams and delivering excellence.
• Excellent verbal and written communication; customer service experience a plus.
• Align with Vanguard Skin Specialists' values and mission.

Responsibilities

• Address patient questions via phone, in person, and the portal.
• Triage appointments to match patients with the correct specialists.
• Prepare patient electronic files, insurance verification, and prior authorization.
• Coordinate across teams to address patient requests and concerns.
• Greet patients and handle check-in/out for appointments.
• Support open houses and events.

Skills

Teamwork

Communication

Customer service

Attention to detail

Education

Associate degree or equivalent

Job description

Job Details:

Job Location: Pueblo - Pueblo, CO, Position Type: Full Time, Salary Range: $20.00 - $23.00Hourly

Join one of the Gazette’s Best Workplaces seven years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last five years.

Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.

"We make a positive impact on our patients, our community, and the world." -- That statement is a key part of our operating principles, and it is the motivation behind what we do. We are seeking a Patient Care Coordinator who shares this motivation and will help create an amazing patient experience.

Who We Are:

We are a multi-provider medical practice with a set of operating principles that guide us -- excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do.

We are fanatical about providing the best patient care without compromise. Our teams come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents to be cared for. We work long, challenging days to make this happen. We expect you to help us sustain this level of excellent care.

We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Superhuman organization and attention to detail is a must.

We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your personal success.

We believe it is possible to change the world. We give generously of our time and resources locally and around the world.

Job and Ideal Candidate:

Responsibilities include the following:

• Address patient questions and requests via phone, in person, and through the portal, including but not limited to record requests, referrals, prescription refills, etc.
• Understand patient needs and triage appointments so that patients are scheduled with the correct specialists
• Prepare patient electronic files prior to visit, e.g., insurance verification, prior authorization, etc.
• Prepare and send written and electronic patient communications
• Coordinate across teams to help address patient requests and concerns
• Optimize medical providers’ schedules to make sure their time is efficiently devoted to patient care
• Ensure patients at risk of skin cancer schedule appropriate follow up appointments
• Greet patients and handle patient check in/out for appointments
• Provide patients with exceptional service, as measured by patient satisfaction surveys and reviews
• Assist with open houses and events

Qualifications:

• Associate’s degree, or equivalent work experience
• Proven track record of working well on teams and delivering excellence
• Excellent verbal and written skills required. Customer service experience a plus
• Alignment with the values and mission of Vanguard Skin Specialists

Schedule:

This is a full-time position with business hours Monday to Friday. This position is based in Colorado Springs and includes working from multiple locations such as Briargate, Northgate, Broadmoor, and Central.

Reviews:

Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first check in with HR will be approximately 90 days from your date of hire. Written annual reviews take place each fall. For individuals with <6 months of tenure by fall review but >6 months tenure at spring review, then the initial review will take place in the spring review.

The practice promotes from within which provides opportunity for growth and advancement.

Compensation & Benefits:

Compensation is $20-23 per hour with eligibility for overtime.

• practice covers a portion of the premium for medical benefits
• offers vision
• offers dental
• offers 401K
• paid time off
• continuing education stipend
• bereavement pay
• paid maternity & bonding leave
• employee discounts on products and aesthetic services

Physical Working Conditions:

• Must be able to remain in a stationary position 90%
• The other 10% occasionally move about inside the office to access filing cabinets, office printers, etc.
• Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax
• Be able to communicate accurately, effectively, and frequently
• Ability to operate in a demanding work environment with a fast-paced and high‑pressure setting
• Can identify color on the computer and software used

About Us:

• We are growing quickly
• Our management team has been promoted from within
• Our team has extremely high expectations of each other
• Our clinic is busy and hard working
• We love what we do

Vanguard Skin Specialists is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Vanguard Skin Specialists is a privately‑owned medical practice that seeks to glorify God by serving patients and the community with humility, integrity, and excellence. As a faith‑driven organization, Vanguard will support and undertake initiatives and endeavors that support and further Vanguard’s stated purpose, mission, and values.

Vanguard Skin Specialists strives to be a workplace of choice for professionals who see medicine as a calling. We value employees (referred to as “team members”) who come from all walks of life and religious backgrounds. Team members are not required to share or practice the founders’ religious beliefs and have the right to excuse themselves from any function which compromises their own religious convictions. Any experience of distress or felt discrimination must be reported to HR or a direct supervisor immediately.