Patient Care Coordinator - Dr. Milani

hss; New York (NY); On-site; USD 57,000 - 87,000; Full time

Job summary

HSS in New York, NY is seeking a Regular Full-time Healthcare/Medical Secretary. The role requires a High School Diploma or equivalent and 2 years of healthcare/medical secretary experience, with strong communication and customer service skills.

The base pay scales from $27.47 to $41.90 per hour, with eligibility for benefits as described in the posting. The ideal candidate will demonstrate multitasking abilities, attention to detail, and proficiency in healthcare terminology and systems,

Qualifications

• Education – Required: High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Experience – Required: 2 Healthcare/Medical-Medical Secretary
• Skills – Required: Excellent verbal and written communication skills, Strong customer service orientation, Superior written and oral communication skills, Exceptional customer service skills, Ability to follow through with tasks to completion, Strong organizational and problem-solving skills, Ability to multitask in a fast paced environment, Ability to effectively and accurately follow directions or instructions, Ability to work collaboratively as part of a team; offers to help coworkers when needed, Detail-oriented, Ability to escape issues appropriately, Consistently displays a positive attitude towards one’s work and work environment, Strong computer skills, Knowledge of healthcare industry including regulations and health insurance

Responsibilities

• No explicit responsibilities listed in the HTML; responsibilities implied by job title and qualifications include providing medical secretary support, managing communications with patients, and supporting administrative tasks.
• Demonstrates strong patient-service orientation and communication with patients and staff.
• Follow directions accurately and multitask in a hospital administrative setting.
• Collaborate with team members and adhere to HSS policies and procedures.

Skills

Excellent verbal and written

Strong customer service

Superior written and oral

Exceptional customer service

Follow through to completion

Multitask in fast paced environment

Detail-oriented

Strong computer skills

Healthcare industry knowledge

Team collaboration

Education

High School Diploma or equivalent

Job description

Emp Status

Regular Full time

Compensation Range

The base pay scale for this position is $27.47 - $41.90. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Job Qualifications

• Education – Required: High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses


• Education – Preferred: (none provided)


• Licensure – Required: (none provided)


• Licensure – Preferred: (none provided)


• Experience – Required: 2 Healthcare/Medical-Medical Secretary


• Experience – Preferred: (none provided)


• Skills – Required
  
  
  
  • Excellent verbal and written communication skills.
  
  
  • Strong customer service orientation.
  
  
  • Superior written and oral communication skills
  
  
  • Exceptional customer service skills
  
  
  • Ability to follow through with tasks to completion
  
  
  • Strong organizational and problem-solving skills
  
  
  • Ability to multitask in a fast paced environment
  
  
  • Ability to effectively and accurately follow directions or instructions
  
  
  • Ability to work collaboratively as part of a team; offers to help coworkers when needed
  
  
  • Detail-oriented
  
  
  • Ability to escape issues appropriately
  
  
  • Consistently displays a positive attitude towards one's work and work environment
  
  
  • Strong computer skills
  
  
  • Knowledge of healthcare industry including regulations and health insurance
  
  
  
  


• Skills – Preferred
  
  
  
  • Experience with Epic preferred;
  
  
  • Familiarity with medical terminology, preferred
  
  
  
  

Physical Working Conditions

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs ).

Environmental Working Conditions

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

Hazards

OSHA Category 3

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Behavioral & Leadership Competencies

Team Members (Provided & Standardized by HR)

Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.

Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.

Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback.

Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager.

Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement.

Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)

Position Competencies

Patient Service & Communication Skills: Answers phones and greets patients courteous

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.