Office Support Floating Coordinator - Service Lines

hss; New York (NY); On-site; USD 43,000 - 66,000; Full time

Job summary

HSS in New York, NY is seeking a Regular Full-time Medical Secretary to support patient services and front desk operations in a busy healthcare environment.

You will manage phones, greet patients, coordinate scheduling, and handle records with attention to detail and a professional, compassionate approach.

Qualifications

• Associates degree or higher is preferred.
• Strong communication and multitasking abilities.
• Experience in a healthcare setting is a plus.

Responsibilities

• Answers phones and greets patients courteously, clearly, and efficiently.
• Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions.
• Ensures timely internal/external communication via phone, email, or e
• Maintains accurate patient records and coordinates scheduling and appointments.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Team collaboration

Attention to detail

Computer skills

Knowledge of healthcare

Education

Associates degree

Some college preferred

Tools

Epic

Job description

How you move is why we're here. ® Now more than ever.

Get back to what you need and love to do.The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Compensation Range

The base pay scale for this position is $31.59 - $48.08. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Job Qualifications

EDUCATION - Required

Degree/Diploma Obtained Program of Study

Associates

Education Requirements

5 plus years Physician office experience may be considered in lieu of education

EDUCATION - Preferred

Degree/Diploma Obtained Program of Study

Educations Requirements

Some College preferred

LICENSURE - Required

Certification Requirements

EXPERIENCE - Required

Minimum Years of Experience Type of Experience

2 Healthcare/Medical-Medical Secretary

Additional Requirements

EXPERIENCE - Preferred

Minimum Years of Experience Type of Experience

Additional Requirements

SKILLS - Required

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem solving skills
• Ability to multitask in a fast paced environment
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Detail-oriented
• Ability to elevate issues appropriately
• Consistently displays a positive attitude towards one's work and work environment
• Strong computer skills
• Knowledge of healthcare and health insurance

SKILLS - Preferred

• Experience with Epic preferred
• Familiarity with medical terminology.

PHYSICAL WORKING CONDITIONS

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs ).

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)

Performance Mindset : Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.

Communication : Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.

Collaboration : Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback.

Empowerment : Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager.

Engagemen t: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement.

Adherence to HSS Policies : Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)

Position Competencies

Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently . Demonstrates a professional demeanor, empathy, discretion , and respect in all patient interactions. Ensures timely internal/external communication via phone, email, o