Patient Care Coordinator-Dover & Portsmouth, NH

Sonova; Dover (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

Sonova is seeking a Hearing Care Coordinator to join our Dover clinic. The ideal candidate will support patients and clinical staff, manage schedules and patient records, and enhance community engagement. This is a fantastic opportunity for someone with a background in healthcare and strong customer service skills, benefiting from a supportive work environment without nights or weekends.

Benefits

Medical, Dental, Vision Coverage

401K with a Company Match

FREE hearing aids for employees

PTO and Holiday Time

No Nights or Weekends!

Legal Shield and Identity Theft Protection

1 Floating Holiday per year

Qualifications

• Experience in a healthcare environment (2+ years preferred).
• Customer service experience required.
• Prior knowledge with hearing aids is beneficial.

Responsibilities

• Greet patients and schedule appointments.
• Process payments and maintain patient files.
• Assist with community outreach events.

Skills

Professional verbal and written communication

Strong relationship building skills

Customer service

Experience with Microsoft Office

Knowledge of HIPAA regulations

Education

High School Diploma or equivalent

Associates degree

Tools

EMR/EHR experience

Job description

True North Hearing, part of AudioNova

Locations: Dover & Portsmouth, NH

750 Central Ave. Suite G Dover, NH 03820

599 Lafayette Rd. Suite 2 Portsmouth, NH 03801

Current pay: $21.00-23.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday, 8:30am-5:00pm

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education:

• High School Diploma or equivalent
• Associates degree, preferred

Industry/Product Knowledge Required:

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience:

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

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