Care Coordinator (Hybrid/Remote)

ZipRecruiter; Boston (MA); Remote; Full time

Job summary

A leading healthcare organization in Boston seeks a Care Coordinator to link individuals with services aimed at improving health and well-being. This full-time position involves both direct patient engagement and administrative support within a collaborative team focused on serving vulnerable populations.

Benefits

4 weeks’ vacation

Health, dental, and vision insurance

403B retirement plan with employer contributions

Pre-tax MBTA pass at a 40% discount

Bilingual proficiency bonus

Qualifications

• Bachelor's degree required.
• Experience in case management or human services preferred.
• Proficient in Microsoft Excel and electronic medical records.

Responsibilities

• Care coordination for individuals in the One Care program.
• Engagement with patients for telephonic and face-to-face outreach.
• Collaboration with the One Care team and managing patient resources.

Skills

Problem Solving

Communication skills

Customer Service

Bilingual English-Spanish

Education

Bachelor's degree

Tools

Microsoft Excel

Electronic Medical Record Documentation

Job description

Job Description

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:

Hours: Full-time, Monday – Friday 8:30-5:00pm

Union: Yes

Union Name: 1199 SEIU

Patient Facing: Yes

We are looking to hire a Care Coordinator to provide care coordination services to individuals enrolled in our One Care program—a program for patients with Medicaid and Medicare coverage between the ages of 21-64 years. You will work on a small, collaborative team with One Care Nurse Care Managers and other Care Coordinators as well as our medical teams to ensure that patients are being linked to needed services to improve their health and overall well-being and meeting goals outlined on their care plan.

In this role, you will also be responsible for spending approximately 20% of your time supporting administrative functions for the One Care team. A significant aspect of this work; however, will be direct patient engagement that will be a combination of telephonic and face-to-face outreach.

Responsibilities:

• Collaborate with members of One Care team, as well as primary care teams, to support panel of medically intensive patients with complex health related social needs.
• Engage One Care patients in services through telephonic and face-to-face outreach, working on-site 3 full days/week with the option for 2 days remote work after training is completed.
• Maintain daily communication with Managed Care Organization (MCO) via web portal and phone, as needed.
• Assist with the housing process and stability resources for patients experiencing homelessness or housing instability.
• Conduct outreach to shelters and patients’ homes to maintain a connection to care.
• Assist nurse care managers and medical teams with arranging patient appointments for services, accompanying patients to those appointments if needed, and other related activities.
• Perform referrals and service authorizations for OneCare patients.
• Remain flexible in duties as role expands.

Qualifications:

• Bachelor's degree required.
• Experience in case management or human services preferred.
• Computer skills: Experience with electronic medical record documentation and navigation. Proficient with Microsoft Excel, entering narrative and other data into a database, and using the Internet for information searches.
• Bilingual English-Spanish required.
• Strong problem solving and communication skills (written and oral).
• Excellent customer service skills and the ability to communicate professionally with employees and patients both on the phone, in person, and in writing.
• Efficient, organized, detail-oriented, and able to complete tasks in a time-sensitive manner.
• Self-directed with the ability to work both independently and as part of a team.
• Ability to triage patients’ needs and creatively address problems as they arise.

Compensation and Benefits:

• The starting pay is $22.07 per hour, increasing based on years of experience.
• Full-time employees are eligible for our comprehensive benefits, including 4 weeks’ vacation, health, dental, and vision insurance, a 403B retirement plan with employer contributions, and a pre-tax MBTA pass at a 40% discount. Additionally, employees demonstrating bilingual proficiency will receive an extra $7,500 added to their base salary, and there are opportunities to collaborate with local hospitals and community health centers.

If this opportunity interests you, we would love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, marital status, veteran status, parental status, genetic information, or any other legally protected status.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates will receive details on how to demonstrate vaccination if they choose to.

Note: Employment at Boston Health Care for the Homeless is at-will. The organization does not sponsor work visas.

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