Patient Care Coordinator, Clinical Support

UBMD Orthopaedics & Sports Medicine; Buffalo (NY); Sur place; USD 25 000 - 29 000; Plein temps

Résumé du poste

UBMD Orthopaedics & Sports Medicine, Western New York’s largest orthopaedic practice, is seeking a Clinical Support Assistant to join its administrative team across multiple office locations. The role supports patient flow, prepares medical records, coordinates follow-up care, and ensures accurate documentation while delivering outstanding service from check-in to check-out.

Ideal candidates will have a High School Diploma or GED, healthcare experience, and familiarity with EMR systems; Medical

Qualifications

• High School Diploma or GED required.
• Medical Assistant certification or healthcare-related education is a plus but not required.
• One to two years of experience in a physician practice, specialty clinic, hospital, or other healthcare setting preferred.
• Experience with electronic medical records (EMR) systems is preferred.

Responsabilités

• Welcome, room, and prepare patients for their appointments.
• Complete patient intake, verify medical history, and accurately document information within the electronic medical record.
• Check patients out following their visit, ensuring they understand provider instructions, follow-up appointments, and treatment plans.
• Prepare work notes, referrals, orders, prescriptions, and other documentation as directed by the provider.
• Ensure all required patient documentation, including HIPAA acknowledgments, financial policies, and consent forms, is completed and maintained.
• Schedule, reschedule, and coordinate patient appointments, including follow-up visits, referrals, imaging, therapy, and OrthoCare (Urgent Care) appointments.
• Answer incoming telephone calls professionally and courteously while providing excellent customer service.
• Return voicemail messages promptly and route calls appropriately.
• Respond to patient inquiries and communicate effectively through Medent, Outlook, and Microsoft Teams.

Connaissances

Customer service

Organizational skills

Time management

HIPAA compliance

Communication

Formation

High School Diploma or GED

Medical Assistant certification (plus)

Outils

Medent

Outlook

Microsoft Teams

Description du poste

UBMD Orthopaedics & Sports Medicine, Western New York’s largest orthopaedic practice, is seeking a Clinical Support Assistant to join its administrative team across multiple office locations. The role supports patient flow, prepares medical records, coordinates follow-up care, and ensures accurate documentation while delivering outstanding service from check-in to check-out.

Ideal candidates will have a High School Diploma or GED, healthcare experience, and familiarity with EMR systems; Medical