Patient Care & Clinical Support Specialist

UBMD Orthopaedics & Sports Medicine; Village of Williamsville (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

UBMD Orthopaedics & Sports Medicine seeks a Clinical Support Assistant to support physicians and providers by managing a mix of clinical and administrative tasks, promoting efficient office operations and exceptional patient care. You will help maintain patient flow, prepare medical records, and coordinate follow-up while delivering outstanding service.

The role requires strong organizational skills, compassionate communication, and the ability to multitask in a fast-paced clinical setting, with

Qualifications

• High School Diploma or GED required.
• Medical Assistant certification or healthcare-related education is a plus but not required.
• One to two years of experience in a physician practice, specialty clinic, hospital, or other healthcare setting preferred.
• Experience with electronic medical records (EMR) systems is preferred.

Responsibilities

• Welcome, room, and prepare patients for their appointments.
• Complete patient intake, verify medical history, and accurately document information within the electronic medical record.
• Check patients out following their visit, ensuring they understand provider instructions, follow-up appointments, and treatment plans.
• Prepare work notes, referrals, orders, prescriptions, and other documentation as directed by the provider.
• Ensure all required patient documentation, including HIPAA acknowledgments, financial policies, and consent forms, is completed and maintained.
• Schedule, reschedule, and coordinate patient appointments, including follow-up visits, referrals, imaging, therapy, and OrthoCare appointments.
• Answer incoming telephone calls professionally and courteously while providing excellent customer service.
• Return voicemail messages promptly and route calls appropriately.
• Respond to patient inquiries and communicate effectively through Medent, Outlook, and Microsoft Teams.
• Prepare patient charts prior to appointments by entering diagnostic imaging orders.
• Verifying insurance and demographic information.
• Obtaining outside medical records, imaging, and reports.
• Manage electronic documents and provider work queues within Medent, including diagnostic imaging, laboratory results, therapy orders, and general clinical documentation.
• Review and distribute daily progress notes to referring and primary care physicians.
• Process disability, FMLA, and other medical forms while accurately tracking documentation and applicable fees.
• Support quality initiatives by ensuring patient outcome measures and required clinical reporting are completed accurately.
• Maintain exam rooms and clinical work areas by ensuring supplies are stocked, organized, and readily available.
• Assist with maintaining a clean, safe, and efficient clinical environment.
• Collaborate with physicians, advanced practice providers, athletic trainers, medical assistants, and administrative staff to ensure seamless patient care.
• Perform additional duties as assigned to support the needs of the practice.

Skills

Customer service

Communication

Organization

Time management

Critical thinking

Microsoft Office

EMR experience

Education

High School Diploma or GED

Medical Assistant certification (plus)

Job description

UBMD Orthopaedics & Sports Medicine seeks a Clinical Support Assistant to support physicians and providers by managing a mix of clinical and administrative tasks, promoting efficient office operations and exceptional patient care. You will help maintain patient flow, prepare medical records, and coordinate follow-up while delivering outstanding service.

The role requires strong organizational skills, compassionate communication, and the ability to multitask in a fast-paced clinical setting, with